Usher Jobs

Position summary

Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today and tomorrow. We offer a highly competitive compensation and benefits program. Learn more about the benefits Metro offers.

Do you have a love for Broadway shows, concerts, or other exciting live events? Are you passionate about providing great customer service? Are you looking for a part time opportunity? Portland’5 is seeking enthusiastic applicants to join our world-class performing arts patron services team. Join the team at P’5 as an Usher and experience the excitement of working in the best performing arts venues in Portland!

Home to arts organizations such as Oregon Ballet Theatre, the Oregon Symphony, White Bird and the Portland Opera, P’5 is among the largest performing arts centers in the US with approximately 1,000 performances and 900,000 attendees annually and generates an average of $60 million in regional spending and provides more than 700 jobs each year. The five theatres at Portland'5 have showcased countless events over the years including Broadway shows, concerts, comedy shows, plays, children's theatre, lectures, dance and much more. We are purposeful in presenting our diverse community with meaningful performing arts performances and spaces that are welcoming and accessible to everyone.

Multiple positions in our event driven environment are available. Schedules are flexible and based on the frequency of events and facility needs. Shifts typically average 4 hours and can occur during the day, evening, and on weekends.

Ushers are responsible for tasks that are essential to providing a welcoming and enjoyable experience for our guests, such as greeting patrons, providing directions to facility locations, and helping patrons locate their seating assignments. Ushers also perform other important functions, such as assisting patrons during an emergency evacuation and upholding facility and client rules.

As an Usher, you will:

• Provide count of guests.
• Keep walkways, aisles and ramps clear of patrons and of potential obstructions such as wheelchairs, walkers, baby carriages, large packages, etc.
• May prohibit restricted items, as directed.
• Stuff and/or distributes flyers, programs, etc. at the gate or door when requested by supervisors.
• Identify and report spills and potential hazards.
• Help maintain venue rules including no smoking, food and beverage parameters, no "seat jumping", etc.
• Initiate emergency procedures in case of an accident or emergency.
• Greet patrons and direct and assist them to their seats.
• May be cross trained.
• Take or scans tickets.
• Note and solve problems with tickets or patrons in wrong seats or helps direct them to a manager when necessary.

Attributes for success:

• Perform the physical aspects of the position, including the ability to stand for long periods of time; ability to tolerate inclement weather conditions; ability to climb ramps and stairs; and the ability to lift, hold and carry 10 pounds.
• Work effectively with co-workers, supervisors and the general public.
• Read and comprehend all information listed on tickets, vouchers, badges and other event credentials.
• Use computerized systems online via the Internet for event information and scheduling.
• Demonstrate enthusiasm and positive attitude for venues and for events in order to contribute to clients' and visitors' positive experience.
• Represent the venue in a professional, competent and courteous manner.
• Maintain a calm, caring and professional demeanor.
• Communicate clearly, concisely and in a courteous manner both orally and in written form.
• Remain attentive to, and approachable by, members of the public and clients.
• Available to work weekends, holidays, evenings, and occasionally early mornings.
• Grasp procedural techniques and facility policies and regulations, as well as the facility's physical layout.

Diversity and inclusion: At Metro, we’re committed to hiring a workforce representative of the communities we serve, recognizing that a diverse workforce strengthens our organization. We invest in employees by supporting equitable and inclusive hiring practices, employee policies and training programs.

TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications:

• Must be 18 years of age or older.
• Ability to work a variety of shifts, including weekdays, weeknights and weekends, including evenings and holidays.
• We will consider any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of the position.
• A high school diploma or GED; And
• One year experience dealing directly with the general public in a high-volume situation; Or

If this statement is true for you, then you may be ineligible to apply:
If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Previous experience working with crowd management.

COMPENSATION AND REPRESENTATION
Based on the Oregon Pay Equity Act requirements, Metro’s internal equity review process, and the candidates’ qualifications, the appointment will typically be made at $18.68 an hour.

This position is eligible for overtime and is represented by IATSE Local B-20 and is classified as an Usher (Download PDF reader). Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.

SCREENING AND EVALUATION
The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Testing/assessments (if applicable)
• Background, driving records check for finalist candidate (if applicable)
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Initial review of minimum qualifications
• Reference check

Questions?

Recruiter: Lamarkus Gilliard
Email: [email protected]

Additional Information

Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.

Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.

Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources 503-797-1570.

Pay equity at Metro: Every worker must get equal pay for equal work regardless of your gender, race, age or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Public Employees Retirement System (PERS): Metro pays both the employee and employer portion of PERS contributions for eligible employees.

Veterans' preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Metro participates in the State of Oregon Public Employees Retirement System (PERS) and provides paid sick leave.