Tribal Government Liaison Jobs

Business Overview:
Aetna Better Health of Oklahoma, a CVS Health company, embodies the vision to be a trusted health partner in the local Oklahoma communities we serve. We provide a full array of innovative services that enhance overall wellness and improve everyday life for our members. At Aetna Better Health of Oklahoma, we value professional development and career growth. You will work along other colleagues who align on Heart at Work behaviors and bringing your heart to every moment of health. We will support you all the way!

Position Summary:
Qualified candidates must reside in Oklahoma. The Tribal Government Liaison will be responsible for outreach to Members, Indian Health Care Providers (IHCPs), the Indian Health Services, Tribal Programs, and Urban Indian Clinics (I/T/Us), and Indian Tribe representatives. The Tribal Government Liaison shall serve as a resource to and advocate for American Indian/Alaska Native (AI/AN) Members and IHCPs in their interactions with Aetna.

Serves as a liaison to tribal nations and tribal communities, with responsibility for outreach to members, Indian Health Care Providers (IHCPs) and tribal representatives. The liaison shall serve as a resource to, and advocate for, Indigenous ABD members and IHCPs in their interactions with the health plan. The position supports the business by recommending appropriate actions, strategies and/or alternatives to meet business needs. Leads and manages a team of regional Tribal Health Specialists. Has responsibility for leading/managing all aspects of a project and or program such as planning, coordination, development, implementation including the financial implications while prioritizing work, resources and time. Ensures the end state of the project and/or business operations meets business objective(s) and that all deliverables and due dates are met. Highly collaborative process often requires managing relationships across the segments or multiple functional areas. As a member of the Key Personnel team for Aetna Better Health of Oklahoma, the candidate will need to travel to required meetings throughout the state.

Fundamental Components:

• The Tribal Government Liaison (TGL) shall serve as the Director of Aetna PLEs Officer of Indian Affairs, who is supported and advised by our Tribal Advisory Board.
• Responsible for developing policy and leading Tribal consultation with Tribal governments and health care providers in Oklahoma.
• Routinely meet with tribal leaders to build strong, collaborative relationships, identify and address issues, and work with health plan staff, providers and tribal agencies to facilitate the delivery of culturally responsive services.
• Promote services and programs to improve the health of Indigenous members including coordination of care required to address the full scope of health needs.
• Cross function/segment group facilitation/presentation.
• Identify gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization.
• Leads the work and deliverables of complex projects or programs, through to implementation, that impact multiple processes, systems, functions and products.
• Works to fully coordinate the needs of our members.
• Work with leaders to establish an Oklahoma Office of Indian Affairs.
• Solicit and evaluates internal and external customer feedback to enhance continuous quality improvement.
• Identify issues that may stall project and addresses them by either resolving the issue or creating an alternative solution.
• Responsible for managing the budget and/or financial implications of more complex projects.
• Responsible for communicating with and advising Key Staff on topics regarding issues and concerns raised by IHCPs and Indigenous Members including but not limited to, reimbursement, claims payments, access to care, and Enrollment, etc.
• Manage four regional tribal health specialist positions that will are embedded in our regional Care Connection teams and will assist with care coordination processes for Indigenous enrollees.
• Group facilitation/presentation influencing various internal (these may be cross-functional/segment) and external parties (e.g., vendor management).
• Proactively lead project and/or business by setting direction of project, creating project plan, timeline identifying key milestones and additional resources needed on selected project(s).
• Develop policy and lead Tribal consultation with Tribal governments and Tribal health care Providers in Oklahoma.
• Involvement in piloting our first Tribal Community Advisory Group with Southern Plains Tribal Health Board (SPTHB).
• Coordinate cultural competency training for Aetna’s staff.
• Develop and implements strategic business plan to achieve business goals.

Pay Range
The typical pay range for this role is:
Minimum: 100,000
Maximum: 227,000

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com/benefits

Required Qualifications

• Must possess reliable transportation and be willing and able to travel in-state up to 50% of the time. Mileage is reimbursed per our company expense reimbursement policy.
• Knowledge of Tribal Nations, Indian Health Care Providers (IHCPs), Indian Health Services, Tribal Programs, Urban Indian Clinics (I/T/Us), and Indian Tribe representatives.
• 3+ years of experience with personal computer, keyboard navigation, and MS Office Suite applications.
• Advocacy and outreach experience.
• 5+ years’ project and/or program management experience.
• Must reside in Oklahoma.
• 3+ years supervisory or management experience.
• 5+ years’ experience interacting with Tribal Nations.

Preferred Qualifications

• Healthcare, Insurance, and Medicaid experience.

Education

• Bachelor’s degree or equivalent experience

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.