Travel & Expense Reimbursement Program Specialist

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a remote Travel & Expense Reimbursement Program Specialist reporting into our Headquarters location.

The Travel & Expense Reimbursement Program Specialist is responsible for assisting with the processing of all Travel and Expense-related tasks and programs. The Specialist will be reviewing and processing high-volume Shriners Children's employee expense reimbursements, and will work directly with employees, board members, committee members and with service providers. The Specialist works closely with the Travel & Accounts Payable Lead and AP Manager to drive efficiency and cost savings through reporting, auditing and training. The ideal candidate must be able to work in a fast-paced and team-oriented environment with a focus on customer service and excellent attention to detail, and be able to prioritize work, demonstrate strong accountability, good judgment, and meet established deadlines.

Shriners Hospitals for Children is an EOE/Drug-Free, Smoke-Free Workplace

Position Responsibilities

• Ability to back-up Corporate Accounting team in various roles, as needed. Other duties as assigned. (5%)
• Identify and participate in process improvement initiatives. Be a subject matter expert on SHC’s travel and expense policies and IRS regulations. Have the ability to research issues and provide feedback on best practices. Assist with current projects related to these programs. (5%)
• Review and process Expense Report Forms for SHC employees submitted directly for reimbursement. Provide guidance and assistance in addressing issues related to policy violations. Works closely with Accounts Payable team to ensure that these are reimbursed timely. (75%)
• Provide excellent customer service, while following SHC’s protocols, policies and procedures. Assist with maintaining current users/accounts and set-up new users/accounts in multiple systems. (10%)
• Assist with processing corporate card statements and ensure policy and procedures have been followed. Investigate and resolve card issues including potential fraud, abuse and misuse. Proactively raise issues and concerns with Travel & Accounts Payable Lead regarding day to day tasks and formulate plans for resolution. (5%)
• Effectively assist with administering the GBT Travel Program, American Express Corporate Card and BIP Programs, and the Wells Fargo Corporate Card Program.

Experience Required/Preferred

• 3 or more years of direct experience with Expense Reimbursement processing for a medium to large multi-national organization required
• Intermediate experience with MS Excel required
• Thorough knowledge of at least one segment of the corporate travel industry (air, hotel, etc.) required
• 1 year of experience in travel management role required
• Experience with Concur preferred

Education Required/Preferred

• High School Diploma or GED required

Knowledge, Skills & Abilities

• Familiar with Word and Outlook
• Must have excellent communication skills
• Working knowledge of Accounts Payable