Job Location

Manages and guides a team of in-house translators assigned to the geographical area Europe/Africa. Plans and organizes the team’s workload in collaboration with the Translation & Localization Manager. Collaborates with stakeholders on setting project deadlines and prioritizing projects to meet company goals and client demand in languages they oversee. Ensures high quality and efficiency of all translation and localization projects in languages they oversee. Provides consistent mentoring and training to all their direct reports or coordinates training sessions with other resources.

Responsibilities:

• Continues their own professional development in order to keep abreast of emerging technologies, methods, and best practices.
• Acts as an expert resource for translation and localization projects and inquiries as assigned by the Translation and Localization Manager.
• Communicates objectives and clear instructions to the team and other departments involved in projects, ensuring that no one on either side misses any important information.
• Monitors the team’s work quality and progress to ensure deadlines are met and to identify training gaps. Evaluates client feedback and correction/update requests with the respective Language and Localization Specialist and ensures prompt implementation and documentation of approved changes.
• Trains, develops, coaches, mentors, and motivates team members in areas such as work quality, time management, setting goals and priorities, professional development, etc.
• Supports a team culture in which innovation is encouraged, high performance is recognized, and success is celebrated.
• Organizes and runs regular team meetings.
• Provides constructive and timely performance evaluations and structured coaching. Handles disciplinary actions as required for all assigned team members according to company policy.
• Acts as an expert resource for computer-assisted translation (CAT) software and encourages translators in their quality assurance efforts to help maintain quality translation memory.
• Supports the formal documentation of the team’s procedures and ensures continuous updates as assigned by the Translation & Localization Manager.
• Performs other duties as assigned.
• Guides Language and Localization Specialists in established best practices. Gives advice regarding internal and external resources (e.g., SMEs, specialized dictionaries, thesauruses, reference books). Overseas the maintenance of databases and knowledge bases. Supports translation efforts in minimal capacity during peak times and to stay current on the use of translation resources (software, guides, methods).
• Supports the interview and hiring process of new employees under the direction of the Translation and Localization Manager.
• Oversees the translation and localization workflow following the company’s guidelines and quality standards Europe/Africa. Provides timely status updates to the Translation and Localization Manager.
• Identifies opportunities for improvement, new processes, and technologies to make the linguistic tasks more time and cost efficient.
• Ensures effective cross-team collaboration; represents the team in meetings and while working on projects with other departments.

Minimum Qualifications:

• Attention to detail and a strong commitment to quality
• Thorough working knowledge of SDL Trados (Live and Studio) as well as Language Weaver or other translation software
• Experience with Q process
• Proficiency with common office software (Office 365)
• Ability to work independently on multiple projects
• Bachelor’s Degree in an appropriate field of study (foreign language, linguistics, localization, education, communications, project management, etc.) or equivalent education and experience
• 3+ years of translation/localization experience
• Advanced verbal and written skills in both English and foreign language(s)
• Ability to work well under pressure and with tight deadlines
• Completed protocol training in EMD, EFD, EPD, ECN (as applicable for the respective languages)
• Native fluency in two or more languages (one being English)
• Ability to prioritize work and deal with changing priorities
• Exceptional analytical and problem-solving abilities
• Experienced in use of ProQA, AQUA, CDE Builder, LowCode (as applicable for the respective languages)

Preferred Qualifications:

• Translation certification(s) preferred
• Previous experience in supervisory role preferred

Essential Job Functions:

• Eagerness for acquiring new knowledge
• Ability to work well under pressure and with tight deadlines
• Mentality of a highly motivated, self-starting, mature person who can take initiative and operate independently
• Excellent leadership and communication (written, verbal, presentation) skills
• Good interpersonal, rapport-building, and negotiating skills
• Competencies in planning and managing translation/localization project lifecycles
• Attention to detail and strong commitment to quality
• Ability to communicate clearly with individuals from varied multicultural backgrounds
• Exceptional analytical and problem-solving abilities
• Ability to prioritize work and deal with changing priorities
• Excellent planning and organizational skills

• Frequent computer and telephone use
• Occasional travel of less than 15% may be required
• Concentrating for long periods of time

Physical and Other Requirements:

This is a typical office job which requires the ability to sit for long periods of time at a desk with occasionally moving, standing, and walking. Requires use of arms, hands, or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination. Occasionally requires repeated bending, crouching, stretching, or crawling, along with regularly lifting 10 – 25 pounds, occasionally up to 50 pounds.Work environment is composed of moderate noise (examples: business office with computer and printers, light traffic).

Independent Judgement

Employee acts independently to handle complex problems. Helps direct reports in finding solutions to more unusual problems. Involves manager as necessary.

Supervisor Responsibilities

Formal responsibility for supervising others.

Our Company: Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc. Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net