Training Program Manager Jobs

We are inviting you to be a part of our Tech Impact Team, a nonprofit, to bring your talents together with us to make the world a better place.

• Position Location: Remote
• Contact Devie Smith, HR Talent Acquisition Manager. If You Have Questions [email protected] 302-456 9329.
• Tech Impact Headquarters - Philadelphia PA
• Take A Look At Who We Are - Check Out Our Website: https://www.techimpact.org/

Be a part of a fast-paced, growing team that provides a solid work-life balance helping our nonprofit clients with Managed IT Services & Consulting and helping our students to grow their technical skills and enter the IT workforce market. Our team of mission-focused professionals are passionate about moving the social sector forward with transformative applications of technology. We are seeking a Training Program Manager for our Nonprofit Learning will play a key role in the successful delivery training to our nonprofit clients.
Benefits of Working for Tech Impact

• Everyone has a voice, and you can learn and grow to make a difference.
• Be part of a collaborative team that is passionate about the organization’s mission and using technology to make the world a better place.
• Paid Time Off - 15 days accrued the first year and 10 Paid Holidays.
• The organization shows how they care for its people by paying 90% of your medical benefits and providing you a credit card to pay deductibles and copays.
• Supportive and compassionate environment that provides a work-life balance.

Essential Duties and Responsibilities
You will lead our nonprofit technology learning program which hosts over 200 live and on-demand courses, webinars annually. The position is responsible for researching topics relevant to the nonprofit community, managing promotion, designing curriculum, delivering content when appropriate. In addition to managing the program, you will hold the main responsibility for revenue generation though direct registration and monthly pass sales as well as sponsorships through foundation and partner relationships. This is a growing team that includes training coordinator, course facilitator(s) and internal technical trainer.
We Are Looking For Someone With:

• Project management experience, including the ability to coordinate the details of simultaneous projects involving multiple internal and external people, and keep things on schedule.
• Enthusiasm for Tech Impact’s mission and the nonprofit sector, curiosity, and a growth mindset.
• Experience in curriculum design and delivery that incorporates appropriate learning platforms and learner comprehension.

Key Responsibilities:

• Partners - Own relationships with 40+ local Course Partners throughout the United States.
• Promotion - Write course descriptions, course catalog, and marketing kits and coordinate promotions with marketing staff.
• Team Role - Supervise Program Assistant, participate in team meetings, and jump in wherever help is needed on this highly collaborative team.
• Facilitators – Recruit, schedule, and manage relationships with instructors and guest speakers and equip them for success.
• Sales and Fundraising – Manage course registration and monthly pass sales, identify, cultivate, and win opportunities for commissioned training and grants, often with foundations.
• Program Delivery – Design and deliver training in areas of own expertise, and manage relationships with instructional designers, volunteer subject matter experts, and commissioned training clients.
• Program Management – Choose topics, pricing, and manage training schedule. Manage learning management software. Monitor metrics and evaluate program outcomes.

Helpful Skills, Experiences, and Qualities
We don’t expect you to have all of these qualifications, but here are some things that might make you stand out:

• Experience managing multiple (10+) independent contractors at a time.
• Broad knowledge of software and computer technology preferred, especially familiarity with technology used in small nonprofit organizations.
• Account management or partner relationship management experience, especially in a nonprofit context.
• Experience and formal education in learning design, curriculum design, instructional design.
• Polished instructor and public speaker, with an engaging style, and equally comfortable in a workshop setting and on a webinar.
• Fundraising experience, especially grant writing; experience in major donor fundraising would also be relevant.
• Interpersonal skills, including the ability to find a positive and professional resolution to complaints or technical glitches, respond with a sense of urgency, respect others’ time, and politely yet firmly advocate for the needs of the customer.
• Experience working as part of a virtual team and collaborating via chat and video conference.
• A college degree or equivalent general knowledge and experience.
• Advanced skill with PowerPoint, and strong skills with word processing, spreadsheets, email, and calendar applications are required.
• Familiarity with best practices for marketing and promotion of training and professional development offerings.
• If not located near one of Tech Impact’s office locations, you must provide your own workspace and internet. We will provide a computer, headset for use with virtual phone system, and basic office supplies.
• Tech Impact is committed to diversity, equity, and inclusion. We particularly encourage BIPOC candidates to apply for this position.
• Management and supervisory experience.
• Some graphic design and layout skill.

About Tech Impact (www.techimpact.org)
Tech Impact is a nonprofit on a mission to empower communities and nonprofits to use technology to better serve the world. The organization is a leading provider of technology education and solutions for nonprofits and operates award-winning IT and customer experience training programs designed to help young adults launch their careers. Tech Impact offers a comprehensive suite of technology services that includes managed IT support, data and strategy services, telecommunications, and cloud computing integration and support. In 2018, it expanded its education and outreach capabilities by merging with Idealware, an authoritative source for independent, thoroughly researched technology resources for the social sector. Tech Impact’s IT Works and CX Works training programs have graduated hundreds of young adults with the knowledge, skills, and confidence they need to start their careers in the technology and customer experience industries.
Employment Policy

• Requires the ability to speak, hear, see and use a computer and other office related equipment.
• As an Equal Opportunity Employer, Tech Impact embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, sex, gender, identity, religion, marital status, veteran’s status, national origin, disability, or sexual orientation.
• ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Department: Consulting
This is a management position
This is a full time position