Trainer Jobs

Role - Trainer

Location - Cincinnati, Ohio

Experience range: 3-5 Years

A. Trainers:

1. Trainers will have the overall responsibility of preparing new hire Agents and Supervisors with the level of knowledge and development necessary to deliver exceptional Post Repossession Services.

2. A Trainer must demonstrate on-going mastery of Business Rules.

3. A Trainer must have knowledge of call center and/or administrative operations, along with proficiency in the use of Systems and resources (“Training Content”).

4. All Trainers are always expected to meet standards of professionalism, as detailed in the Business Rules during provision of Services.

5. Post onboarding, Trainers must demonstrate the ability to effectively and accurately deliver all Training Content pursuant to the Business Rules. Should any Supplier Trainer be deemed unqualified in conjunction with its guidelines, Supplier will provide an acceptable alternate resource (with comparable experience and credentials) at no additional cost.

6. Trainers should be tenured in their role with a minimum of three (3) years’ experience or with reasonable experience as mutually agreed for specific profiles, delivering Training Content and shall demonstrate the following:

· Strong organization and time management skills

· Effective communication and interpersonal skills to inspire and engage new hires

· Open communication with training team and revise materials as necessary when requested · Ability to keep abreast of adult learning trends

· Ability to remain effective in a virtual training environment (i.e. using Microsoft Teams) as well as in-person training · Ability to provide support and mentoring for new hire Agents while conducting an evaluation and identifying areas where improvements are needed

· Ability to remain compliant with Business Rules during trainings

“All offers of employment extended to applicants will be conditional and will require, among other things, that the recipient of the offer of employment submit proof that s/he is fully vaccinated at that time or will submit such proof prior to determining a start date . Individuals with medical issues or sincere religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement. To the extent State legislation or executive action purports to limit TCS’s ability to require vaccination for individuals who object on a basis other than medical issues or sincere religious beliefs, individual requests for an exception to TCS’s generally applicable vaccination policy pursuant to relevant State regulation will be evaluated on a case-by-case basis. Individuals who receive an exemption from vaccination for any reason may be required to comply with other Covid precautions.“