Trainer Jobs

Position : Trainer

Location : Stuart, FL

Duration : 12 Months Contract

Total Hours/week : 40.00

1st shift

Shift: Mon. - Fri. 8:30AM - 5PM

Description

• The Trainer should present a dynamic, lively, and flexible demeanor and have a strong knowledge of Call Center professionalism coupled with extensive knowledge of Sales Operations and Medical Billing Operations daily operation requirements.
• Trainer must possess leadership, motivational and inspirational skills.
• The Trainer is primarily responsible for the instruction, testing, and documentation of new hire and ongoing training needs for the business unit.

Primary Duties And Responsibilities

• Present departmental training curriculum modules for new and existing employees in formats that cover all learning styles
• Creating and administering pre-and post-tests on each new subject presented within the new hire training curriculum
• Updating, creating, and approving training curriculum to include review and maintenance of ancillary continuing education training materials
• Correspond with direct reporting supervisor to review incumbent and existing new hire training progression, test results, and scheduling
• Select or develop teaching aids to include oversight of measurement and assessment tools to validate training effectiveness
• Preparing training materials, products, handouts, and schedule in advance of each assigned new hire training class
• Document performance and disciplinary discussions in each new team member’s coaching folder for presentation of future coaching and development opportunities to sales and service leadership
• Other duties and tasks as assigned
• Interview subject matter experts and incorporate their feedback with Training Manager for the creation of new hire training.
• In conjunction with human resources professionally address team member issues relative to performance and adherence to departmental and corporate policy and procedure
• Testing and preparing the class space and audio visual/training related equipment in advance of each new hire training class