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Ticket Associate (Full-Time) Jobs
Company | Wallis Annenberg Center for the Performing Arts |
Address | Beverly Hills, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-10-02 |
Posted at | 8 months ago |
About Us
- Performs general clerical duties including but not limited to filing, photocopying, faxing, emailing, and mailing as required;
- Maintain hygiene of database including Do Not Mail, Do Not Call, Do Not Trade lists;
- Ensure a high-quality experience for all patrons. Assist patrons in a polite, friendly, and helpful manner, representing the Wallis Annenberg Center to the public, business contacts, and visiting companies with cordial professionalism;
- Engage group sales, working to achieve sales and house fill goals;
- Answers, screens, and directs calls on a multi-line phone system. Assists callers, takes messages, and/or forwards calls to appropriate staff or voice mail;
- Interacts with all patrons for subscription, single ticket, group, and online sales, in addition to ticket fulfillment.
- Other administrative duties include contacting patrons to resolve queries, updating patron records, and inputting various forms of data collection and entry;
- Interfaces with the Assistant Ticket Services Manager to promote consistency in data and reporting;
- Assist with complimentary ticket fulfillment;
- Make patrons and customers aware of relevant special offers, other Wallis shows, and services that The Wallis offers;
- Maintain familiarity with ADA requirements;
- Assist in the implementation of patron surveys and other marketing campaigns;
- Work as a team with marketing and event staff on scheduled performances, programs, and special events;
- Demonstrate a willingness to take the most effective role for the box office/ticketing team.
- Must be able to work calmly under tight deadlines and respond gracefully to high-pressure situations; and when possible, show initiative and plan ahead;
- Superior interpersonal skills, ability to communicate effectively with co-workers, guests, and clients, excellent customer service skills, and the ability to interact positively with diverse staff and clientele in a fast-paced environment is required;
- Hours worked include days, evenings, weekends and holidays as production schedules require.
- A High School diploma is required; Post-secondary education (diploma or certificate) and/or significant course work or related experiences in theater arts or related fields are preferred.
- Strong communication skills, both written and verbal, are required;
- 1-3 years of experience working in a box office or a customer service type of environment preferred;
- Excellent computer skills, including Microsoft Office with particular proficiency in Excel, are required;
- Must be able to work well in a collaborative environment;
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