Tesla Advisor Jobs

What to Expect What to Expect
The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla, to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do What You’ll Do

Engage walk-in guests promptly, and personally with the goal of opening the conversation and ensuring they feel welcome

Excite, engage, and educate customers through calls, emails, texts, and outbound events about Tesla’s product offering and answering questions

Help Tesla maintain a healthy sales pipeline by collecting customer contact information, scheduling and copiloting Test Drives for individuals who exhibit purchase intent

Actively contribute to achieving monthly sales and delivery targets by meeting and exceeding individual Sales and KPI targets

Effectively present, sell and support the delivery and installation of the entire Tesla eco-system

Provide the highest level of customer service throughout the full sales and delivery cycle; as well as the installation process, and provide continued support throughout ownership

Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment

Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level

Execute customer documents on delivery day

Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives

Conduct direct deliveries from Delivery Centers to customer homes

Perform additional responsibilities as assigned to meet business needs

What You’ll Bring What You’ll Bring

At least 1+ year of customer service and/or sales experience with proven track record of meeting and/or exceeding goals

Be positive, enthusiastic, and passionate about the changes in the personal transportation industry

Ability to understand and convey business issues and technical concepts

Strong sense of team mentality and reliability

Great attention to detail with strong organization and communication skills

Proficient with Microsoft Office suite and CRM tools

Ability to work evening hours, weekends, and holidays in a retail environment

Ability to obtain appropriate state licensing, where applicable

Must be at least 18 years of age

Must maintain a valid driver’s license and an acceptable and safe driving record

Must successfully pass a pre-employment background check

Eligible to legally work in the United States

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program