Terrain Department Manager (Decor)

A Décor Department Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment. The Department Manager thinks and acts like an owner; working collaboratively with key partners while fostering an environment of continual growth and development.

Customer Experience

• UTILIZE IN STORE TECHNOLOGY: delivers a seamless, omni-channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• COMMUNITY CONNECTION: supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
• CUSTOMER ENGAGEMENT: collaborates with the leadership team in cultivating terrain’s four promises: to welcome, to inspire, to inform, and to appreciate our customer
• BUILD RELATIONSHIPS: encourages the team to build lasting connections through personalized service, product recommendations, and connecting with the customer on shared interests of home decor and outdoor living

Leadership + Team Management

• LEAD BY EXAMPLE: actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• TEAM DEVELOPMENT: facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of cross training and development in all areas of the business
• INVEST IN TALENT: supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
• MENTORSHIP: embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team

Visual + Business Operations

• MANAGE OPERATIONS: sustain daily operating standards by taking an active role in assessing sales, managing payroll to facilitate an effective daily schedule, and leading the execution of product flow and omni processes
• VISUAL PRIORITIES: collaborates with Visual Manager and key partners to execute visual priorities including supporting product flow and restock processes; takes action to protect visual standards impacted by customer traffic and sell through
• ENTREPRENEURSHIP: assesses department business using company reporting tools to identify opportunities; takes smart risks with measurable results to maximize sales and impact the customer experience
• BUSINESS ACUMEN: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• FEEDBACK LOOP: checks in with leadership to maintain communication and teamwork on completing store objectives; provides insights related to the customer experience and communicates feedback to Visual Manager and Store Manager
• STORE COMMUNITY: contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• DEPARTMENT COMMUNICATION: stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.