Temporary Jobs

Job Posting Title

Temporary

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization

OMES

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Part time

Job Type

Temporary

Compensation

As an Information Technology Operations Command Center Temporary Employee with OMES you will enjoy:

• Impactful service to your community.
• Real world experience and opportunity to network with diverse professionals in state service.

Job Details

• Hourly Rate is up to $15 based on education and experience.
• Part-time, 20 hours per week.
• Supports the Information Technology Operations Command Center

Responsibilities

• Ensure all appropriate support groups are engaged and focused on restoring service in a timely manner.
• Ensure problems are identified for the Problem Management process in a timely and prioritized manner.
• Assist with day-to-day operations of the OMES IS Information Technology Operations Command Center.
• Monitors functionality of Incident Management systems and applications.
• Proactively detect and help prevent future problems/incidents and initiate the Problem Management process to allow quicker root-cause diagnosis and resolution.
• Notify, escalate, and communicate to leadership and affected stakeholders the existence of service impacts when required.
• Fulfill requests while providing quality, timely and courteous customer support.
• Work with Service Desk and other Infrastructure groups to provide timely resolution to incidents in a collaborative manner.

Physical Demands and Work Environment

• This position works in a comfortable office setting for a large percentage of the workday. The noise level in the work environment is usually mild. Occasional travel may be required. Evenings, Nights, and weekends may be required.

Minimum Qualifications

• 60 semester hours toward a degree OR an equivalent combination of education and experience, substituting one year of experience in a related field for each year of the required education.

Preference Will Be Given To Candidates Who Possess

• Knowledge of a working technical network operations center
• Knowledge of service levels and impact to customers
• Verbal and written communication skills
• Knowledge of service management platforms
• Ability to maintain confidentiality
• Critical thinking skills

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.