Teller Jobs

Scope
The primary responsibilities of this position are to help service customers with the paying and
receiving functions of the bank including answering customer questions and addressing their
concerns to deepen customer relationships and attract additional customers.
Area Of Responsibility
Transaction Processing

• Regulates automated teller machines and night depository
• Records customer transactions and issues receipts
• Balances cash drawer at the end of the shift, reporting any discrepancies to the Head Teller
• Places holds on accounts, processes change orders and accepts loan payments
• Orders money supply for the bank, and counts incoming cash
• Processes checks and cash, following the specified procedures
• Balances daily transactions and reports discrepancies to the Head Teller

Customer Service

• Answers customer questions
• Promotes and informs customers of the bank's products and services

Competencies
Communicating

• Communicates in a straightforward and assertive fashion
• Listens carefully to what others are saying
• Updates relevant people with timely information
• Respects and considers all opinions, even counter-opinions

Demonstrating Integrity

• Assumes responsibility for mistakes and failures
• Demonstrates consistency between what is said and what is done
• Behaves according to sound ethical and legal standards

Working with Others

• Builds and maintains productive relationships with people throughout the organization
• Is respectful of others
• Balances individual goals with team goals

Adapting to Change

• Adapts to help others adapt to change
• Demonstrations flexibility in working with others
• Maintains composure in frustrating situations

Client Service

• Answers customer questions and fully addresses their concerns
• Demonstrates appropriate discretion; keeps confidential information private
• Effectively responds to customer needs
• Quickly and practically solves customer's problems

Representing the Bank

• Demonstrates good interpersonal communication and presentation skills
• Manages difficult customer situations and treats others with respect
• Maintains a neat and professional appearance

Professional Excellence

• Provides customers with accurate and reliable financial information
• Demonstrates a consistently high level of professional judgment
• Demonstrates strong customer service and communication skills
• Maintains independent and objectivity in carrying out job responsibilities

Job Knowledge

• Knowledge of department-related financial services regulations and compliance
• Teller job knowledge
• Knowledge of the company's products, services and policies
• General business and financial knowledge
• Knowledge of fraud: prevention and detection

COMPLIANCE
All positions within Home Bank SB must comply with all state and federal laws and regulations
as per the Bank's compliance policies and procedures.
Supervisory Responsibilities
This position does not require supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office
equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach
with hands and arms.
POSITION TYPE
This is a full-time position. Days and hours of work are Monday through Friday, 8:30am to
5pm. This position regularly requires long hours and frequent weekend work.
TRAVEL
Travel is primarily local during the business day, although some out-of-the-area and overnight
travel may be expected.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.
Education And Other Requirements

• This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment.
• 1-2 years experience in a related position preferred.
• Must be able to sit or stand for an extended period of time.
• Prefer a high school degree or equivalent.
• Must be able to lift at least 30 lbs.
• Must have the dexterity to count money.