Teller I Jobs

SUMMARY:

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience.

ESSENTIAL FUNCTIONS:

• Takes steps to ensure security of Branch personnel & Bank procedures.
• Answers telephones and directs callers to proper Bank personnel.
• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
• May prepare and verify order of shipment of currency.
• Fully understands opening/closing procedures, as well as all other security procedures.
• Maintains files, copies and faxes documents, and orders and distributes supplies.
• Processes address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders and deposit slip corrections.
• Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.
• Balances cash drawer daily and verifies cash being bought from and sold to the vault.
• Completes annual compliance courses.
• Provides effective customer service and assists in resolving problems within given authority.
• Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.
• Performs other duties as required.
• Issues official checks, traveler’s checks and gift cards.
• Type’s routine letters, reports and forms.
• Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Processes teller work through branch capture and assists with imaging research.
• May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
• Receives and processes stop payment and hold orders.
• Performs safe deposit duties by controlling access and assisting customers.
• Accepts loan, credit card and installment payments.
• Records, files, updates information and sorts’ mail or reports as required.
• May assist in opening and closing the vault daily; assists in balancing vault currency and coin
• Adheres to all levels of our Service Excellence standards.
• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.

GENERAL QUALIFICATIONS:

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.
• Excellent organizational and time management skills – ability to work with minimal supervision.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.