Teller (Full Time)- Woodlands Research Forest

POSITION PURPOSE

Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Verifies and balances cash daily.
• Represents the bank in a courteous and professional manner.
• Cashes checks and other negotiable instruments for clients.
• Receives and processes loan payments.
• Processes transfers between accounts.
• Offers other Bank products to meet customer needs and strengthen the relationship.
• Other duties as assigned.
• Processes credit card cash advances.
• Examines documents for endorsements and negotiability.
• Sells traveler’s checks, official checks, and money orders.
• Follow Teller procedures consistently and adheres to compliance requirements.
• Receives and processes deposits.
• Has no more than one proof error within a 30-day period.
• Detects and resolves discrepancies promptly.

• Ensures that the Bank’s quality reputation is maintained and projected.
• Ensures that client requests and inquiries are promptly resolved.
• Maintains privacy of customer information.
• Operates online teller terminal.

• Keeps supervisor informed of area activities and of any problems or concerns.
• Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
• Completes required reports and records accurately and promptly.
• Assists with training or orientation as needed.
• Assists area personnel as required.

• Performs night drop functions as assigned.
• Performs related clerical duties as assigned.
• Cross sells Bank products and services.
• Ensures that work areas are clean, secure, and well maintained.

PERFORMANCE MEASUREMENTS

• Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
• The Bank’s professional reputation is maintained and conveyed.
• Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.
• Required reports and records are accurate, complete, and timely.
• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.

QUALIFICATIONS

Education/Certification:
High school graduate or equivalent.

Required Knowledge:
Understanding of Bank operations preferred.

Experience Required:
At least one year of related experience/cash handling required.
Previous Teller experience preferred.

Skills/Abilities:
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Good typing skills.
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.