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Company | Wells Fargo |
Address | Boise, ID, United States |
Employment type | PART_TIME |
Salary | |
Category | Banking,Financial Services,Investment Management |
Expires | 2023-07-10 |
Posted at | 11 months ago |
About This Role
- Identify information and services to meet customers financial needs
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Receive direction from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Complete operational activities while minimizing risks under established policies
- 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Cash handling experience
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleague
- Ability to follow policies, procedures, and regulations
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Customer service focus with experience handling complex transactions across multiple systems
- Experience working with others on a team to meet customer needs
- Ability to interact with integrity and professionalism with customers and team members
- Well-organized, independent and able to prioritize in a fast-paced environment
- This position is not eligible for Visa sponsorship
- Ability to work weekends and holidays as needed or scheduled
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