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Company | First Federal Bank |
Address | Twin Falls, ID, United States |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-09-29 |
Posted at | 8 months ago |
Essential Duties And Responsibilities
- Ensures that the teller station is organized, clean and stocked with necessary forms and supplies.
- Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet.
- Performs all job duties and maintains compliance with all banking acts, laws, and regulations
- Is familiar with all products and services offered by the bank.
- Processes customer requests to include but not limited to cash advances, wires, foreign currency, cash exchanges, bond redemptions, and monetary instrument purchases such as cashier’s checks, money orders and gift cards.
- Answers emails and phone calls coming into the branch.
- Builds relationships with customers via recommendations and referrals through the Connections software.
- Uses and cleans branch equipment such as validators, branch capture, coin machine, currency counter, debit card machine, PIN/sig pads, TCR, and ATM to efficiently assist customers.
- Provides excellent customer service and participates in creating a positive work environment.
- Orders branch supplies and checks for customers.
- Follows all bank policies and procedures.
- Processes a variety of routine transactions to include but not limited to deposits, withdrawals, and loan payments.
- Uses multiple computer programs and works with other internal departments to conduct research and resolve customer issues.
- Provides teller coverage at different locations, as needed.
- Backs up CSR responsibilities.
- Assists with training other tellers.
- Handles branch security duties.
- Performs vault duties to include cash shipments and distributing money to tellers, TCRs and ATMs as needed.
- Attends community events to promote the bank.
- Knowledge of arithmetic to include addition, subtraction, multiplication, and division.
- Knowledge of all bank products and services to effectively refer customers through Connections.
- Knowledge of banking transactions.
- Providing information to supervisors, co-workers, and customers to convey information effectively.
- Answering emails and phone calls (internally and externally) in a professional manner.
- Organization, prioritizing work and managing time effectively.
- Ability to communicate both verbally and in writing.
- Ability to exercise independent judgment.
- Ability to being open to change and variety in the workplace.
- Ability to work well under pressure and in a fast-paced environment.
- Ability to effectively handle potentially stressful or confrontational situations.
- Ability to be careful, detailed, and thorough in completing work tasks.
- Ability to use mathematics to process transactions and resolve problems.
- Ability to read and understand information presented in writing.
- Ability to develop constructive and cooperative working relationship with others.
- Ability to be exact or highly accurate to include balancing cash.
- 1 year(s): Cash Handling
- High School/GED or better
- Communication
- Oral Communication
- Excel
- Customer Service
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
- Financial: Inspired to perform well by monetary reimbursement
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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