Telehealth Registered Nurse (Telework)

LifeHealth, LLC, a federal government contractor, is seeking Registered Nurses to provide telephonic Nurse Advice Line services to Soldiers, Veterans, Wounded Warriors and their families, who are TRICARE members.

The TRICARE Global Nurse Advice Line (GNAL) is a 24x7/365 (primarily inbound telephonic) service. TRICARE beneficiaries located in both the continental US (CONUS) as well as overseas (OCONUS) will call the service to discuss symptoms and other health concerns with Registered Nurses (RNs). Helping beneficiaries make more informed choices about how and when to access health care services is one of the government’s objectives with this service.

POSITION SUMMARY

Registered Nurse will provide services 40 hours per week (5 days a week, 8-hour shifts or 4 days a week 10- hour shifts). Day, evenings and night shifts are available. A variety of schedules are available but evenings and night shifts are the largest need. Weekends and Holidays are required on scheduled days of your shift.

Training: Training, regardless of schedule, will be a full 40 hours per week. Training is expected to last 3 weeks, at regular daytime business hours, Monday - Friday. There will be 3 days of preceptorship. RNs will be required to pass a knowledge check of the training material, with a passing score determined, prior to independently servicing the beneficiaries. (NOTE: RN must be able to conduct training on this schedule).

Work Environment: RNs will train and work remotely, from their US-based home, using the supplied secure equipment, contingent on meeting all standard quality and performance criteria and having a suitable home office that meets required standards. Note: No wireless systems are allowed, must have high speed internet services, (cannot be through a satellite service) and the ability to directly plug computer equipment into router.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Staff RNs are expected to achieve increasing quality and metric-based performance levels at 60 days of hire; RN Managers/team leaders, will assist their staff in achieving these milestones and will provide coaching and corrective action plans if quality and performance are below expectations
• RN will be communicating with TRICARE beneficiaries by phone, web chat, and video conferencing
• The RN will assess and triage immediate health concerns
• Prepares individuals for primary care manager/physician visits
• Must understand and acknowledge all LifeHealth and its client's policies and procedures, participate in training and quality updates.
• Helps optimize health care utilization through education
• The GNAL operation is primarily an inbound clinical call center - open 24x7/365, including holidays;
• Identifies problems or gaps in care offering opportunity for intervention
• Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
• Supports beneficiaries in selection of best health care resource to maximize access, quality, and to manage heath care cost
• Coordinates services and referrals to health programs

QUALIFICATIONS:

• 3+ years of experience in any clinical setting as a Registered Nurse.
• Strong verbal and written communication skills.
• Ability to work Monday - Friday during daytime hours for first 3 weeks for training.
• Required Qualifications – Specialty (Mental Health, Obstetrics, and Pediatrics) - In addition to the above referenced requirements, specialty RNs must have 3 years nursing experience and/or certifications related to mental health, obstetrics, and pediatrics.
• Ability to obtain licenses in all non-Nurse Licensure Compact States and territories of Guam, Puerto Rico, and District of Columbia within 90 days after the program effective date.
• Highly organized, self-directed worker with an ability to function in a high-volume environment.
• Proficient level of experience with Microsoft Office applications and strong technical aptitude.
• Active, unrestricted RN license - Telehealth RNs must be licensed in the Nurse Licensure Compact {Compact Nursing States List 2023 | Licensure Map (nurse.org)}, as well as additional licenses in California, Washington and Pennsylvania by the program effective date.
• Ability to work evening shifts on a rotating schedule including weekends.

What’s in it for you:

• Comprehensive and flexible benefits package including medical, dental, and vision insurance, 401K, paid vacation, paid sick leave, paid holidays, life and AD&D insurance, short & long-term disability leave
• Quarterly bonus structure and other incentives to include access to free continuing education course.
• Competitive starting salary with shift differentials.

LifeHealth is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.