Telehealth Registered Nurse - Prn

FLSA Status

Job Role Summary

The TeleHealth Registered Nurse upholds the essential function(s) of directing and maintaining the efficient workflow of all Connections’ triage nurse operations. These functions include, but are not limited to, assessing needs and clinical options of patients, facilitating referrals to various primary care providers, specialists, healthcare facilities, or community resources, and performing a variety of operational, clerical, and patient focused service duties. This position independently functions as a practitioner while providing clinical assessments. This positon demonstrates problem solving, decision-making, and critical thinking skills. This position is patient and employee facing within the Eskenazi Health system and the role requires that the TeleHealth Registered Nurse always maintain positive customer and employee interactions. This position reports to the Connections’ Integrated Care Supervisor, RN

Essential Functions and Responsibilities

• Functions effectively as a team member and responds to change in a constructive manner.
• Establishes and reviews priority order for his/her own activities and others under his/her supervision, in addition to all call center activities.
• Assists in answering incoming calls.
• Advocates and maintains patient/individual rights.
• Recognizes and intervenes appropriately in situations that place callers/patients/families at risk; provides rationale/explanation for care advice given.
• Responsible for self-learning and supports learning experience for others.
• Utilizes interpersonal communication strategies/skills to achieve desired outcome with patients/families and others.
• Recommends the suggested medical follow-up and provides health information to educate the patient/caller in his/her healthcare.
• Independently functions as a practitioner while providing total assessments. Demonstrates problem solving, decision making and critical thinking skills. Initiates actions to ensure continuity and effectiveness of patient care.
• Ensures telephone triage nursing practice is regulatory compliant.
• Performs the role of Charge Nurse, and Supervisory Nurse
• Schedules patient appointments in EPIC system.
• Demonstrates understanding of pharmacology.
• Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values.
• Assesses needs and clinical options, and facilitates referrals to various primary care providers, specialists, healthcare facilities and community resources.
• Responds to others in a positive, constructive, timely and courteous manner.
• Alters activities/behavior to ensure adequate age-appropriate care to patients served (i.e. adolescent, geriatric, pediatric, neonatal, and adult).
• Triages and documents incoming calls from patients.

Job Requirements

• Must be proficient in computer use.
• Active Indiana Registered Nurse license
• Minimum 4 years clinical nursing experience.

Knowledge, Skills & Abilities

• Must demonstrate strong listening skills to identify the level of comprehension and the verbal clues that patient is giving regarding pain, anxiety and fear.
• Must be able to prioritize job functions so that the most critical issues are handled first.
• Must be able to multitask
• Must pass annual competency exams as required
• Must have good technical and typing skills
• Must be able to determine the severity of the caller’s complaint using a series of algorithms developed though a coordinated effort of physicians and nurses. Direct the caller to the appropriate emergency services as necessary, recommends the suggested medical follow-up based on their assessments and established triage protocols, and provides health information.
• Critical thinking skills plus the ability to handle stressful situations, and the capacity to function independently.
• Must have good communication skills when dealing with superiors and physicians.
• Effective communication skills, knowledge of disease processes, and normal growth and development for all age groups in order to ascertain an accurate understanding of the client’s symptoms.
• Must have varied clinical experience.
• Ability to document meticulously; detail-oriented.
• May be required to complete follow-up calls to high-risk patients to assess changes of status or to ensure that the patient sought the appropriate treatment.