Telecommunications Engineer Jobs

Job Title: Telecom/Cable Designer

Length: 6-month contract rolling, perm possible

Payrate: $40-48/hr

Work Authorization: USC willing/able to work W2.

Job Responsibilities

In this position, the ideal candidate will perform structured cabling and infrastructure design coordination with multiple disciplines and architects during building modeling and ensuring projects are delivered within budget and on schedule. They will need to build out a BOM, establish amount of man power needed, Identify switch count, AP count, Fiber etc. for building solutions. They will be responsible for building out the SOWs tied to the specific projects. There is a presales aspect as well – sell field services alongside the Sales team, hop on discovery calls and be the SME for field services. A client is seeking a Telecom Technician to join their team in Marietta, GA! You will be responsible for the daily operation of all Avaya telephone equipment including CM, Cisco Unity voicemail, CMS and adjuncts. Provides technical support and maintenance for new or existing telecommunications services. Provide leadership on projects by working with team members and internal customers. Will also provide expertise to administer and maintain system changes, upgrades and patch management as required for stable and secure platforms. Provides day-to-day support, ticket management, troubleshooting, change management and overall support of the VoIP network. Additionally, the Avaya call center environment is in process of evaluating and moving to a Genesys voice platform as well as migrating Avaya phone systems to the Cisco platform. Must be eager to take on new challenges, build and increase skills and strong ability to research and figure things out.

Must Haves:

• Create, maintain and update accurate technical documentation
• Recommend, develop, and implement solutions based on business requirements
• Able to provide after hours and weekend support for planned upgrades / maintenance and emergencies
• Consult with end users to gather, requirements for requests or projects and determine best solution within platform capabilities
• Participate in on call rotation for support of issues and business continuity
• Coordinate with telecommunication carriers and service providers to ensure system performance and support, including escalation of trouble tickets.
• Provides support to other teams on change tickets
• Perform call management functions including re-routing of calls as necessary due to business requirements or emergencies or implementing business continuity
• Day to day support and management of the Cisco and Avaya platforms and adjuncts
• Configure and maintain patch panels, and various analog, digital, and VoIP signaling systems
• Ticket management -- requests, break fix, enhancements
• Troubleshooting of hardware, software, or circuit issues to ensure system performance
• Strong troubleshooting skills and ability to gather call traces and analysis for issue resolution
• Use of Microcall call detail reporting systems for company and assist users with reports and support on investigations as necessary
• Daily systems review to monitor capacities, alarms and overall health
• Monitor, operate, install, and maintain telecommunications solutions and equipment through daily health checks and monitoring.

Minimum Requirements

• Advanced skills with Avaya (CM, SM, SMGR, CMS, AES, Cisco Unity Voicemail, SIP, H.323 etc.) along with knowledge of Microcall CDR and call center technologies (Genesys IVR / CTI) a plus.
• 3+ years’ experience with Cisco Call Manager / Cisco Unity VM
• 2+ years with Avaya telephone equipment
• High School Diploma/GED