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Telecommunication Engineer Iii Jobs

Company

Hackensack Meridian Health
Address , Hackensack, 07601, Nj
Employment type FULL_TIME
Salary
Expires 2023-07-19
Posted at 11 months ago
Job Description
Overview:
Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Telecommunication Engineer III is responsible for the efficient administration, planning, design, and installation of Unified Communication (UC) solutions that enable the integration of enterprise services that include, but are not limited to; email, instant messaging, presence, telephone voice, voice messaging, wireless telephone mobility. The position also supports and provisions call center CTI applications that include interactive-voice-response IVR, automated attendant console solutions, voice recording, critical and encrypted messaging, telephone conferencing, wireless nurse call system integration, cellular in-building, radio paging, and e-FAX. Supporting and provisioning UC requires the development of interoperability test plans that will require a collaborative effort with I.T. subject matter experts across a multi discipline I.T. environment. Solutions are often provisioned in support of the hospitals where service reliability is typically critical. Additional to UC, the position supports and provisions legacy standalone telephone and voice messaging systems. Provides advanced level telecommunications support that is occasionally customer-facing. Requires travel between HMH hospitals and other HMH entities. Requires strong interpersonal skills that are in alignment with providing high caliber customer service. This position requires a team member mentoring effort that is monitored for effectiveness. This position also requires a scheduled on-call rotation.
Responsibilities:
A day in the life of a Telecommunication Engineer III at Hackensack Meridian Health includes:
  • Provides support for work from home solution users that require access to telecommunication systems.
  • Plans and supports system upgrades minor and major including general maintenance.
  • Requires strict adherence to the continuous maintenance of large databases that define HMH configurations and third-party service objects at more than 300 locations.
  • Other Duties as assigned.
  • Supports, maintains, and provisions Unified Communication solutions across all divisions in a multi-vendor multi-platform environment.
  • Supports, maintains, and provisions legacy communication solutions and services.
  • Provides System-Admin support that includes the role of subject matter expert when assigned as a system-admin or backup system-admin. Often works in a collaborative approach with other IT teams, end users, service providers, and vendors to facilitate new services and/or resolve existing service related issues.
  • Designs, develops, and configures, backup communication solutions (includes high availability HA) with a starting focus on achieving total business continuity as the goal.
  • Maintains the telecommunication environment in a secure manner per HMH policy. This standard includes a best practices approach for securing against toll fraud.
  • Manages and resolves customer service tickets.
  • Adheres to the standards identified in the Medical Center's Organizational Competencies.
  • Supports IOS and Droid for urgent and non urgent critical and encrypted messaging with interoperability support for customers machine-to-machine (M2M) application(s). Examples of M2M include integration of wireless to nurse call, patient transportation messaging automation, environmental services automation, emergency messaging group automation, etc.
  • Installs, tests, and troubleshoots third-party telephone and data services that are mainly delivered in the form of high-capacity (High-Cap) services that include ISP, MPLS, Private IP, Ethernet private line, and SIP Trunking.
  • Escalates unresolved or major issues to I.T. supervisor Manager.
  • Provides regular written status reports pertaining to projects and/ or service issues.
  • Disaster recovery, develop and maintain lifecycle documentation that details major system and service installations with a focus on efficient system and service recovery from failure.
  • Develops end user documentation and provides targeted customer training.
  • Provides and maintains proficiency associated with a large multi-carrier diverse portal environment that is intended to deliver customer on-demand capabilities that include reporting, testing, configuring, and ticketing for service related issues.
  • Tests and evaluates proposed new hardware and software to determine interoperability, efficiency, and reliability.
  • Provides mentoring to technical staff.
  • Provides project management for assigned projects.
  • Supports and configures legacy VoWLAN wireless that is SIP based or proprietary based.
  • Implements and troubleshoots telecommunication networking solutions that rely on routers, switches, servers, fiber, copper, leased circuits, and proprietary/nonproprietary networking protocols.
  • Lifts a minimum of 25 lbs., pushes and pulls a minimum of 75 lbs. and stands a minimum of 4 hours a day.
  • Monitors system(s) performance, to include the empirical analysis of data relating to system. utilization, licensing utilization, system health, traffic analysis, and related subject matter.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
  • Familiarization with: VoIP, VoWLAN, CISCO CNPP, SSL, Jabber, XML, Visio, SQL, MS Access, SIP, RTP, WCTP, IOS, Android, MSP MS Server 2012, Linux OS.
  • Seven years of related work experience.
  • Three year certificate from college or technical school.
Education, Knowledge, Skills and Abilities Preferred:
  • College degree in Computer Technology or Business.
Licenses and Certifications Preferred:
  • Certifications: Avaya Communication Manager, Cisco Network and/or Call Manager, NEC Univerg Communications, Nortel SL100, ITIL v1-v4.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!