Telecom Technician Jobs

Overview
Are you looking for a career with premium benefits and the potential for growth?
At TKC Holdings, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
About This Position
The Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.
Essential Functions, Duties And Responsibilities

• Coordinate planned site visits and materials delivery through facility security
• Report generation to meet facility requirements
• Add and maintain PIN Number Investigations
• Manage paperwork associated with RMAs for spare parts used in system maintenance
• Assist technical support with system troubleshooting
• Other duties as assigned
• Provide weekly update of phone system status, repairs made, open items
• Report generation assistance and limited training to new facility personnel
• Assist facility investigative personnel with reporting needs & tasks
• Repair or replace broken telephone sets
• Track and manage inmate inquiries (grievances), complaints and responses

What You'll Need

• Position can require overtime, non-standard schedules and evening or night shifts
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking
• Ability to pass motor vehicle record check
• Must qualify for and maintain correctional facility security clearance
• Customer service experience
• Ability to pass credit check
• Ability to successfully pass pre-employment (post offer) Company or Facility background check as well as drug screening as required by the client
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Benefits
TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Vision
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
• Dental

TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.
EEO Statement
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108