Technology Support Admin Jobs

About this Role

Agility Partners is currently seeking qualified candidates for a Technology Support Administrator role. The Tech Support Admin is responsible for providing expert solutions and technical support for all supported Desktop Hardware platforms and Software Applications. Also responsible for maintaining a knowledge-based system of reported problems, timely escalation of unresolved problems. This position also is responsible for providing technical administration for all desktop personal computer systems.

• Develops and provides technical coaching and mentoring to other Helpdesk members and End-users.
• Maintains documentation on the installation of desktop personal computer operating systems and applications software.
• Documents and communicates standard policies and procedures as defined by management.
• Responsible for installing and maintaining all desktop hardware, personal computer operating systems (Windows, Mac & iOS), and application software.
• Maintains or assists in maintaining knowledge-based computer system. Includes data entry of reported problems, questions, and resolutions. Also generates statistical reports for management as requested.
• Assists Lead PC Support Specialist and Network Administrators in various project tasks as assigned.
• Responsible for finalization of reported problems. Includes updating knowledge-based system and contacting users to verify closure and ensure satisfaction.
• Assists in the evaluation of new computer hardware and software. Responsible for the appropriate escalation of unresolved problems or questions to other technical staff members.
• Other duties and responsibilities as assigned.
• Performs first (Tier I) and second level (Tier II) troubleshooting and problem resolution support for the Helpdesk.
• Performs PC hardware and software moves, adds, and changes.

Benefits and Perks

This is a great opportunity to join a company that is redefining what it means to be an energy retailer and who prioritizes the needs of their customers, employees and communities where we live and work.

• Largest private energy retailer within the United States
• Paid leave policies
• And more, such as paid time off, flexible spending, employer paid life and disability, employee assistance program, and domestic partner benefits
• A highly collaborative, product centric work environment
• Comprehensive healthcare benefits including medical, dental, vision, and employer health savings account contributions
• An organization that values meaningful relationships with team members
• An environment that fosters growth and career development
• Named as one of Business First’s Best Places to Work
• Bonus eligibility based on company performance
• 401(k) retirement plan with company matching
• Monthly phone allowance
• Tuition reimbursement, employee wellness programs, and other perks and discounts

The Ideal Candidate

Required Skills:

• Exceptional organizational skills, follow through and multitasking abilities.
• Excellent communication skills with the ability to interface with all levels within the organization.
• Able to drive results with a sense of urgency relative to the end user.

Minimum Education and Experience:

• Demonstrated knowledge of, and experience in supporting Microsoft Windows desktop infrastructure, IOS and related technologies.
• Minimum of 1 year of technical experience supporting and maintaining personal computers and desktop applications in a business environment.
• Must have working knowledge of personal computers as well as familiarity of local area networks and cabling topologies.
• Associate’s degree in Computer Science, Information Technology, Engineering, or equivalent experience