Technology Specialist Jobs

The City of Raleigh is seeking an Enterprise IT Operations Specialist providing remote and desk-side support for end-user computing devices, peripherals, applications, mobile devices, telephones, and audio-visual equipment throughout the City. This position supports the deployment, relocation, and upgrade of end-user hardware, and provides timely and effective issue resolution and request fulfillment.

The IT Department plays a major role in the City's recognition for innovation. The department has recently won the following awards:

• 2019 Drexel LeBow Analytics 50 Award for analytics innovation
• 2019 IDC Smart Cities North America Award for Urban Planning and Land Use

Raleigh is recognized frequently in the national media for a variety of measures of the health of our community. Some of those accolades include:

• Third Best City to Work In (Fortune, 2019)
• Third Best State Capital in Which to Live (WalletHub, 2019)
• Second Place in Livability.com’s 2019 Top 100 Best Places to Live

The City employs more than 4,100 staff across 20 departments to support its nearly 490,000 residents and is consistently ranked as one of the top locations in the nation to live, work and play.

Duties and Responsibilities

• Build positive relationships with customers
• Effectively work with customers, service desk and technical services personnel
• Perform hardware installations, repairs, maintenance, software installations and upgrades.
• Provide end-user training as required
• Recommend process changes that improve the implementation, maintenance, and support of end-user equipment and software
• Maintain documentation for each task and escalates complex problems to the next level of support.
• Takes responsibility for follow-up services or problem escalation
• Diagnose errors or technical problems, and determine and implement proper solutions
• Coordinate vendor repair services for onsite and offsite work

Typical Qualifications

Education and Experience

Associate's Degree in information technology or directly related field and two years of related technology support experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing/Certifications

• Valid North Carolina Class C Driver's License with a satisfactory driving record.

Preferred Certifications

• Microsoft, A+, ITIL