Technology Consultant Jobs

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Customer Success Engineer - Adobe Commerce Cloud
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
The Opportunity
This role plays a key role in our Adobe Commerce Managed Services team! Our team provides an Enterprise support service to our cloud customers. Our Customer Success Engineers are the technical specialists working with customers every day, helping them to get the most out of their investment in Commerce.
What You'll Do
Act as a technical single point of contact for Enterprise Commerce customers and their technical agencies.
This will include onboarding calls and presentations to new customers, provisioning Commerce Cloud infrastructure, technical support to customers during their development phase, launch readiness support, and supporting customers after launch.
This is a customer facing role, owning, and developing the relationship with assigned customers.
Monitor E-commerce customer’s sites using New Relic infrastructure and Application Performance monitoring tools, to proactively identify and solve any infrastructure or application issues that need addressing before they cause more serious issues.
If an ecommerce site has an issue that causes a service interruption, follow an incident management process, set up and facilitate a situation room and coordinate all the right people and specialists to bring the customers' site back up again as soon as possible!
Tackle issues when they do arise, in the Commerce application or in the underlying cloud infrastructure, calling on specialist technical resources when required .
Work with other internal teams such as the Commerce Cloud Support team, Sales, and Professional Services teams to enable customers to meet their business objectives .
Work with our hosting partners on AWS (and sometimes Azure) infrastructure sizing and optimization for customers.
Take ownership of special technical projects, keeping the role varied and your technical knowledge up to date with groundbreaking technologies.
Be available from time to time for on call responsibilities which are shared among the team.
What's Needed to Succeed
Experience with Magento, preferably with some exposure to hosting on Adobe Commerce Cloud.
Experience with solving technical problems on high traffic web applications – application and infrastructure troubleshooting
Experience in working directly with customers in a technical role, looking after technical and business partners
Incident Management and Root Cause Analysis experience
Previous experience with cloud hosting providers, including AWS cloud infrastructure.
Knowledge of New Relic or similar monitoring tools.
Knowledge of performance testing and using tools such as JMeter.
Ability to adapt to change and excel in high-stress situations.
Training Provided
Initially, you’ll be shadowing current Adobe Commerce CSE’s and working through a structured training program covering AMS processes and Commerce Cloud. We will support you in acquiring your Commerce Cloud and AWS certifications, and we’ll start to give you real customers to work with, whilst continuing to support you as you continue to learn in the role.
This role would suit someone who is currently a Magento Support Engineer, Architect, Business Analyst, Project Coordinator or perhaps a Magento Developer looking for a move into a role with more direct customer interaction.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our outstanding Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $88,600 -- $161,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.