Technical Writer Jobs

Tribute is seeking candidates for a Technical Writer SME role.Support for the role will be conducted onsite at a FEMA / Government location in Denton, TX.As a senior technical writer, your responsibilities will include creating, editing, and maintaining simplified user documentation, including training guides, user guides, instruction manuals, journal articles, software documentation, product documentation, tutorials, etc. technical manuals

What You Must Bring to the Table:

• Candidates with experience in working with the following coding tools will be preferred: HTML, JavaScript, CSS, Intercom, Mix panel, Jinja, Confluence/JIRA, Git & GitHub
• Display a personality with a positive attitude and confidence to tackle challenges
• Must have at least 10 years (or more) of technical writing experience
• Must be a U.S Citizen
• Bachelor’s Degree in Computer Science, Information Technology, Engineering or a similar program
• Have experience in owning and building an end-end documentation process
• Show an ability to adapt to a fast-paced work environment
• Candidates with skills and experience working with various departments (internal teams) to furnish the complete product cycle will be preferred
• Have ample experience in working with content management systems in multiple mediums
• ActiveSecret Clearance; ability to obtain and maintain a DHS Suitability
• Possess excellent writing and communication skills
• Pay attention to explicit details and work on different projects simultaneously after prioritizing the tasks

Requirements and Primary Responsibilities:

• Transform complex documentation into simple concepts that are easy to understand by the end-users
• Work as an editor and build constructive criticism to ensure fluency in training documentation throughout the team
• To plan, write, edit and revise technical information and documents, including user manuals, general overviews, configuration/installation instructions, tutorials, test plans, and product specifications
• Assess, analyze and evaluate versatile audiences, including non-technical users, system administrators, integrators, and programmers
• Work and communicate effectively with software developers, product marketing, and product managers to write and maintain high-quality documentation
• Create other client aids such as an online demo, online video, online help, guided tour, and other educational guidelines and techniques
• Create state of the art technical documents, including API Developer Guides, User Guides, In-Platform documentation such as welcome instructions and tooltips, Integration Guide, product documentation, and more
• Analyze the metrics used for training and assess the customer feedback to align them with future investments in training
• Study and evaluate the user feedback to retrieve information on documentation and use it to enhance usability
• Collaborate with the team of technical writers, and facilitate product and software development teams