Technical Writer Jobs

Title: IT Technical Writer

Location: Remote, with occasional meetings in-office

***Must Live In Greater Phoenix, AZ Area***

Hiring Model: Contract

Duration: 12 Months

The Client:

As one of the largest city, state, or local government entities, they are growing exponentially.

The Role:

Because of our Client's commitment to internal customer satisfaction, they have grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. They are searching for an experienced technical writer to join the team and help take our their customer/client-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as networking and infrastructure. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Responsibilities:

• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Develop comprehensive documentation that meets organizational standards
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

Required Qualifications:

• Must be highly skilled in communicating to Executive Level Leaders
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Industry experience as an influential technical writer
• Superior written and verbal communication skills, with a keen eye for detail
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences

Preferred Qualifications:

• Have experience within and familiarity with Architecture, as well as Software areas within technology environment
• Previous software development experience
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the information security best practices, systems, frameworks etc.
• Experience using XML tools to create documentation
• Certification through the Society for Technical Communicators