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Technical Service Specialist, Cardiac Pacing Products - Remote (Usa)

Company

Medtronic
Address , Mounds View, Mn
Employment type
Salary
Expires 2023-07-12
Posted at 11 months ago
Job Description
Careers that Change Lives
Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident —we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions
A Day in the Life

The Technical Services Specialist provides consultation to physicians, health care professionals, Medtronic field personnel, Legal Department, Marketing, Education, Research and Development (R&D), Quality Assurance (QA), and other in-house areas on 1) technical aspects of Cardiac Rhythm products and applications (implantable external, web based, and tablet based), 2) related device therapy concepts, medical and physiological problems, 3) device diagnostics, and 4) ECG and/or x-ray diagnostic interpretation.

Responsibilities may include the following and other duties may be assigned.

  • Expand related device therapy and diagnostic concept knowledge and device systems through continuous self-study and educational programs and training workshops.
  • Maintain communication networks across business units, and other related business operations, key legal and regulatory functions.
  • Using Medtronic and industry publications research issues and remain current on new products and systems, new techniques, and new indications for devices.
  • Responsible for receiving, documenting/reporting customer contacts and complaints for tracking, trending, and FDA reporting
  • Provide accurate technical information to callers via phone and e-mail.
  • Able to operate a computer and work in multiple operating systems (e.g. iPad & Android tablets, cardiac device programmers, Microsoft Office Applications, Scheduling & Phone software systems)

Additional Information

  • The scheduled shift for this opening is Monday through Friday, 9:00 AM - 6:00 PM CST, and will require occasional evening and weekend coverage.
  • This position is a remote role that will not report to a Medtronic facility. All candidates must have access to reliable, high-speed internet, and a quiet, confidential, and disruption-free work environment.
Must Have: Minimum Requirements

  • Bachelors degree required
  • Minimum of 2 years of relevant experience, or advanced degree in lieu of experience

Nice to Have
  • Knowledge of FDA/GMP/MDR device regulations
  • Cardiac anatomy& electrical concept knowledge
  • Cardiac device implant/follow-up experience or equivalent
  • Call center or customer service experience
  • Ability to effectively read and interpret ECG’s.
  • Field sales or clinical specialist experience with cardiac devices

About Medtronic


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)