Technical Program Manager - Retail And Ecommerce

The Program Management Office drives cross-departmental strategic programs for O'Reilly Auto Parts. We are a collaborative team of forward-thinking individuals who partner with business and IT leaders to tackle business challenges by delivering value-based outcomes that achieve the company's strategic initiatives. The Program Manager - Retail and eCommerce manages a portfolio of programs and projects that deliver a seamless customer experience on all digital platforms. This key role manages enterprise programs from conception through implementation with a balance of governance and execution, working at strategic and tactical levels. The program manager contributes to the company's success by planning, executing and managing large to extra-large programs that have an IT component with life cycles that span multiple years. They lead with a high degree of influence, accountability, and autonomy, while focusing on delivering results that drive business success.

Essential Job Functions:

• Identify and utilize the appropriate tools and techniques to manage programs and projects with varied characteristics, focusing on results over processes
• Create and maintain program charters, plans, and budgets
• Identify and track all necessary projects and activities required to achieve the desired program outcomes and deliver maximum value
• Create communication plans and deliver program status updates
• Partner with IT and functional leadership to recover from impacts and accommodate changing business needs
• Move programs and projects successfully through project lifecycle(s) and solution development lifecycle(s) to achieve phase gate checkpoints without unnecessary overhead
• Identify risks; recommend and introduce changes, activities, and solutions to mitigate or reduce risk
• Frame up decisions in a way that enables management and leadership to clearly understand decision time-points, recommendations, and options
• Foster a shared understanding among the project team and encourage transparency about project status, risk and issues
• Identify key milestones and dependencies and manage programs and projects to delivery in scope, on-schedule and on-budget
• Elicit, accurately characterize, and document program goals, scope, success measures, effort, resources, timelines, stakeholders and governance

Skills and Qualifications

Required:

• Strong ability to demonstrate a sense of urgency and a focus on results
• Bachelor's degree or equivalent work experience
• Ability to lead by teaching and educating
• Proven experience with project management tools, techniques and processes
• Courage, sound judgement, trustworthiness, and candor
• Superior ability to organize and lead despite ambiguity
• 8+ Years IT project and program management experience
• Experience with delivering projects and programs using different SDLC methodologies (Waterfall, Agile)
• Experience managing a collection of interdependent projects as a program, delivering desired outcome(s)
• Ability to communicate clearly, efficiently, and effectively with management and leadership and with project teams
• Superior interpersonal, collaboration, negotiation, escalation, and influencing skills
• Superior ability to solve problems with flexibility, agility and creativity
• Superior ability to think and plan, both strategically and tactically

Desired:

• ITIL Certification
• PMP or PgMP Certification
• Master's degree