Technical Engineer Jobs

Hey! We're Mull IT. With our motto, "Your business in the front, our IT solutions in the back," we combine professionalism with behind-the-scenes expertise. As a leading Managed Service Provider (MSP), we pride ourselves on modern solutions, security focus, and outstanding client experiences. We’re a nimble team of three, gearing up for growth, and we're on the lookout for someone just like you to help drive us forward!

Role Overview

As a key member of our team, you'll have a hand in shaping the future of Mull IT. You'll be spearheading internal projects, diving into helpdesk support, and taking the initiative to drive our service offerings to new heights. While keeping our customers happy is our main goal, in your downtime, you'll work on internal projects that help our business grow and learn cool new skills along the way.

Since we're a young, small, and growing company, there's flexibility in how this position evolves. We're open to tailoring it to fit your strengths and aspirations, giving you the chance to grow and shape your role within the company.

Your Tasks

• Create technical documentation that is clear and easy to understand
• Help our clients when they have tech troubles. Most of the time, you'll do this from your computer, but sometimes you might need to see them in person. You’ll answer calls and utilize our ticketing system to stay on top of issues
• Lead projects that make our company better

Requirements

• Make sure to quickly deal with any tech issues or questions
• Located in the Greater Nashville area
• Someone who’s excited to learn and grow
• Experience with the technologies listed below, or demonstrated ability to learn them quickly
• Have reliable transportation
• Good at talking to people and working in a team
• Always be friendly and professional with clients
• Have a dedicated workspace with stable internet connection

We Support and Build Solutions with These Technologies

• Windows Server, Active Directory, Group Policy, DNS, and DHCP
• PowerShell, batch, and Mac scripting
• Business firewalls, switches, and wireless access points from Fortinet and Ubiquiti
• Microsoft 365, Intune, Exchange Online, and Microsoft Office desktop applications
• The CIS 18 Critical Security Controls
• Windows 10, Windows 11, macOS, iOS, and Android

Some of Our Pending Internal Projects

• Automate aspects of M365 implementations with PowerShell
• Connect our SaaS tools to our ticketing platform through API
• Improve MacOS onboarding with improvements with our Mac MDM
• Automate customer onboarding with Zapier and Power Automate
• Implement M365 management with Cyberdrain's CIPP framework
• Implement Intune MDM, MAM, Autopilot

Benefits

Why Mull IT?

• Impact: At Mull IT, every idea counts. We value your feedback and look forward to your transformative impact on our business
• Diversity: Engage with a plethora of clients across different industries
• Wellness First: While growth and success are important, we place greater emphasis on the well-being and happiness of our team. At Mull IT, balance and health come first, ensuring everyone thrives
• Benefits: Retirement plans with employer matches, paid time off, holidays, home-based work, company provided computer, and more
• Empowerment: Work full-time 8-5 schedule (no weekends or after-hours) and have a say in the future of a growing company
• Growth: Benefit from training, mentorship, and certification opportunities