Technical Business Analyst Jobs

About Company Statement
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
Now About The Role
The Role: Technical Business Analyst
The Team
Here in the Investor Relations Digital Program, we believe that happy people collaborating is the key to our success. To that end, our program is built on a foundation of mutual respect, empowerment, and adaptability. This fosters an environment for open communication, with transparency, clarity, and trust at the core of our day-to-day. Our program empowers every team member with autonomy within a wider network of support, and the space to creatively solve problems and own their solutions. We take pride in each team member’s accountability and responsibility, and we put the success of our individuals first, because we know that their success will lead to the success of our program. We welcome humor, confidence, individuality, and imagination because we know what makes you unique will help us to solve the unique problems of our team, business, and clients.
The Impact
The Technical Business Analyst for S&P Global Market Intelligence’s Investor Relations program will play a key role in the support of our legacy application suite and report into our Product Support Manager.
You will work alongside a team of support engineers who are second level support to client requests and be responsible for the maintenance and delivery of the support backlog. You will also partner with our Client Services team to deliver first-class support to our clients and our Resilience Operations team partnering with a Site Reliability Engineer to analyze our platforms’ support needs.
The ideal candidate for this role will have a solid understanding of web application infrastructure and operations, excellent communication and prioritization skills and a natural curiosity to understand and solve problems.
What’s In It For You

• Exposure to multiple teams across S&P Global.
• We take a holistic approach to what success means for each of us in our careers and life objectives.
• Experience in a fast paced, dynamic work environment.
• Each team member owns and is responsible for their growth, which is tracked and facilitated by our leaders through mentorship, consultation, and various internal programs and resources.

Responsibilities

• Facilitate knowledge transfers meetings with previous feature owners
• Accountable for early escalation, maintenance, and resolution of the support backlog.
• Identify, validate, and mitigate technology risks.
• Serve as an SME for support and communicate with Client Services and other internal stakeholders on client impacting issues.
• Overseeing project schedules and planning for deadlines.
• Lead scrum team planning, estimation, and sequencing with clear direction.
• Analyze and troubleshoot technical issues reported by clients, utilizing problem-solving skills to resolve problems efficiently.
• Write technical specifications explaining the standards, testing parameters, timeline, and implications of the technical solution.

What We’re Looking For

• Proficient with SQL or other querying languages. Splunk, Datalog, or other monitoring or analytical tools is a plus
• Familiarity with the software development lifecycle and agile methodologies
• Excellent analytical and problem-solving skills.
• Excellent time management and prioritization skills
• Ability to effectively communicate technical information to both technical and non-technical teams.
• Experience working in a technical support or customer support role
• A natural curiosity to understand systems and solve problems.
• Strong research capabilities.

Grade/Level (relevant for internal applicants only): 10
The Location: Virtual US
Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $59,800 - $118,900. Base salary ranges may vary by geographic location. This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person. 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
Job ID: 290461
Posted On: 2023-07-28
Location: Raleigh, North Carolina, United States