Team Leader (Medical Assistant) - Steele Creek

Description

Position at Novant Health | GoHealth Urgent Care

Job Summary

The Team Leader is responsible for providing guidance, instruction, direction and leadership to assigned centers and staff. The Team Leader will provide administrative support and coordinate daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers.

In a collaborative manner, the Team Leader will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication.

The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.

This role is also responsible for providing a variety of technical procedures and apply prescribed ionizing radiation for radiologic diagnosis for our GoHealth Urgent Care patients

Job Requirements

Education

• Graduate of an Accredited Medical Assisting Program preferred.
• OR
• Graduate of an approved Radiologic Technology program required.

Work Experience

• 2+ years Radiology Technologist or Medical Assistant experience

Certifications:

One of the following certifications is required (or must be obtained within 15 months of hire):

• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)

Additionally, CPOE certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.

In lieu of an approved MA certification, we will also expect the following certifications at the time of hire:

• CNA – Certified Nursing Assistant
• Graduate of an Accredited School of Nursing or LPN or RN
• EMT – Emergency Medical Technician (Verified through the National Registry of Emergency Medical Technicians)

Basic Life Support (BLS) required or must be obtained within 12 months of hire.

Additional Knowledge, Skills And Abilities Required

• Strong organizational and planning skills
• Proficiency in MS Office and patient management software preferred
• Excellent written and verbal communication skills
• Knowledge of medical office management systems and procedures preferred
• Social perceptiveness and service oriented
• Excellent time management skills and ability to multi-task and prioritize work

Core Competencies

Collaboration

• Actively listen, seek feedback and check for understanding
• Don’t assume that you always have the right answer
• Support one another and partner as a team
• Be a servant leader to our customers, team members, partners and communities
• Create shared success by leveraging the strengths of the entire team

Innovation

• Creatively solve problems
• Strive for continuous improvement
• Embrace new ideas, processes and tools
• Challenge the status quo
• Test, assess, adjust and learn

Diversity And Inclusion

• Respect, connect with and learn from each other
• Assume positive intent
• Act, think and listen without bias or prejudice
• Actively engage others’ strengths and talents, especially when they are different than your own
• Recognize, value and celebrate our differences

Courage And Integrity

• Commit to organizational transparency
• Do the right thing, especially when it is more difficult
• Promote the truth, even when it is unpopular or controversial
• Share new ideas with conviction
• Be ethical, fair and authentic

Accountability

• Take the initiative and seek more responsibility
• Be specific, objective and actionable
• Deliver on time
• Possess a bias towards action
• Drive results

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
• Stocking
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure patients are positioned correctly on or in front of equipment and protected during use.
• Patient Preparation and Rooming
• Process co-pays and schedule patient appointments for assigned center
• Support Team Members and Business Operations
• Identify team members that are in need of training to improve performance or enhance experience. Training may be provided directly by ROM, Team Lead, Ops Specialist or training team
• Coordinate provider referrals to assigned Specialist
• Responsible for x-ray services
• Answer patient questions regarding their care and keep them informed of their status
• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
• Implement new process or process changes within their region
• Ensure reception is well maintained
• Patient Registration
• Identify areas to improve workflow, work with team members on efficiency, customer service and overall experience for employees and patients.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Conduct 1:1 meetings with team members to ensure the team is supported, identify growth opportunities and provide both constructive and positive feedback
• Ensure centers are staffed to model in accordance with Northwell – GoHealth staffing model that is based on volume
• Ensure inventory counts are conducted monthly, review inventory data to ensure accuracy and submit with their approval to ROM
• Responsible for maintenance of medical records and scanning charts to patient files.
• Conduct interviews for open positions in their region, ensure the candidate has the skills and aligns with GH culture
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
• Under the direction of the clinical provider, perform x-ray services for patients by applying x-ray energy to assist in diagnosis or treatment of patients in all age groups from newborn to elderly.
• Conduct courtesy call-backs for patient follow-up on care
• Administrative
• First level of approval for orders in Coupa for their locations for orders >$500; Final approver for orders <$499
• On call during weekends and after hours; responsible for answering workflow and insurance questions, find coverage for call outs using on call schedules and be available to the front line for issues
• Ensure payments are posted correctly to patients . Correct errors and report to updates that are needed based off of daily/weekly reviews
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed
• Team members will call out to Team Leader, this role will be responsible for filling call outs
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.