Tailor – Topanga Jobs

General Purpose of Position:

A tailor is responsible for insuring the proper fit, marking, altering, repair, and pressing of garments. Tailors are responsible for maintaining the company’s high standards of customer service and workmanship.

Tasks and Responsibilities:

• Maintain orderly appearance of tailor shop and keep supplies stocked.
• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries.
• Answering customer questions regarding alterations, fit, repair, cleaning, or care.
• Pressing garments
• Ensure that all equipment such as sewing machines, pressers, and steamers are well-maintained and kept in working order.
• Ensuring the proper fit of garments
• Participate in store meetings and training seminars as necessary
• Arrive to work at designated time and work full designated shifts
• Comply with all company policies and procedures
• Marking garments for tailoring
• Sewing needed alterations within the alteration schedule provided to customer
• Hang and store customers altered and unaltered merchandise in a neat and organized manner.
• Help solve problems and make informed suggestions that affect the service, and productivity of the tailor shop.
• Communicate customer requests to management.
• Any other tasks as assigned from time to time by any manager.
• Repair garments when appropriate

Skills and Competencies:

• Ability to work varied hours/days
• Ability to understand all fit issues and make appropriate recommendations regarding fit and alteration of merchandise
• Ability to read, count, and write to accurately complete all documentation
• Ability to provide high-quality workmanship in alterations, repairs and pressing of merchandise
• Ability to accurately mark and pin garments for alteration
• Ability to understand garment care instructions and give appropriate advice with respect to care and maintenance of merchandise.
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide information to all employees corporate personnel and customers
• Ability to provide outstanding customer service in person and by telephone.

Requirements:

• Strong interpersonal, communication, organization and follow-through skills
• Ability to operate all equipment necessary to perform the job, including, but not limited to, sewing machines, pressing and ironing equipment, etc.
• Previous experience as a tailor, seamstress, or fitter.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed
• Physical ability to stand for extended periods and to move and handle heavy garments and garment bags throughout the store, which entails lifting, and perform all functions as set forth above
• Willingness to adhere to all company policies, procedures, regulations, and standards.