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Systems Operations Analyst (1St Shift Batch)
Company | CalOptima |
Address | Orange, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-20 |
Posted at | 11 months ago |
Posted Date
- Performs Active Directory administration: disable/unlock accounts, reset passwords and New Technology File System (NTFS) folder permissions.
- Performs trending analysis to identify reoccurring batch problems and implements quality controls for prevention of errors.
- Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
- Provides general Service Desk phone support for the organization including troubleshooting and repairing computer hardware, software and application support.
- Provides general networking and Virtual Private Network (VPN) support.
- Monitors Commvault and manages the backup tapes for off-site storage.
- Completes other projects and duties as assigned.
- Develops and ensures completeness and accuracy of production turnover to the next shift.
- Supports batch scheduling, processing and secure file transfers.
- Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
- Provides Microsoft 365 support for Outlook, Teams, OneDrive and Office.
- Provides excellent customer service across multiple organizational levels.
- High School diploma or equivalent required.
- 1 year of experience providing Information Technology (IT) support in an enterprise computing environment required.
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.
- 2 years of experience in batch operations using batch management tools such as Control-M and file transfer tools such as IP Switch.
- Physical demands: While performing duties of job, employee is required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift heavy office supply boxes or laptop case while traveling, up to 25 pounds. Employee must be able to communicate, particularly for regular phone use, face-to-face interaction and while presenting.
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