Support Technician Jobs

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Solve complex problems - and learn new skill
• Master your craft with leading training programs and hands-on experience
• Build the coolest tech for world’s leading brands
• Experience the power of transforming digital engineering for Fortune 500 clients

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: L2 Support Technician

Key Responsibilities:

• This includes diagnosing reported problems within the application suite to ensure optimal functionality and performance.
• The person will also troubleshoot problem areas (by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.
• We are seeking a Tier 2 Support Technician. This role provides Technology/Application Support to end-users to receive support and maintenance within the organization's Salesforce application suite environment.

Must Have:

• Manage elevated access requests Analyze integration issues and data flows
• Create and maintain reports and dashboards across functional groups
• User access rights management
• Ability to provide day-to-day technical support to Salesforce Users globally (L2)
• Deliver documentation on how to use Salesforce solution Identify, diagnose, and resolve technical problems, escalate and track problems appropriately
• Create and maintain report types

Location: Remote (Preferred Tampa)

Salary Range: The salary for this position is between $39,520 - $49,920 annually. Factors which may affect pay within this range may include geography/market, skill, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holiday and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!