Support Specialist Jobs

Onsite | Norfolk, VA

Professionalism, excellent customer service, accuracy, and a team mentality are key for this position due to the content managed, fast-paced nature, and high visibility with the Client. As a Support Specialist, you will work individually and on the team as a representative of our Client. You will report to the Team Lead and work from Naval Station Norfolk. *This position is in support of a U.S. government contract, requiring our employees in this position to obtain and maintain a security clearance (Secret; Tier 3). The government investigation process begins after a Conditional Offer has been accepted by the candidate.

Responsibilities

• Schedule, facilitate, and document interviews with Subject Matter Experts.
• Assist customers with navigating the pre-employment process.
• Accurately enter, update, and upload data into multiple databases.
• Acquire advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
• Conduct conditional offer calls with customers who have been selected for a position.
• Other duties as assigned.
• Rate information request forms to assist customers in meeting minimum eligibility requirements and applying for a position in the future.
• Receive and review data submitted by customers to confirm professional qualifications meet all requirements.
• Provide exceptional customer service and informed guidance to customers via phone and email.
• Professionally correspond with various departments via phone and email to ensure inquiries are resolved in a timely manner.

Qualifications

• Adapts well to change
• Minimum High School Diploma or equivalent required
• Works well in a team setting
• Must be able to quickly gain advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
• Data entry experience preferred
• Associates Degree or Bachelors Degree preferred
• Must have the ability to multitask and effectively work within multiple databases.
• Proficiency in Microsoft Excel preferred
• Proficiency in Microsoft Outlook and Word required
• Proficiency in working on a computer with a Microsoft operating system required
• Minimum two years' customer service experience required
• Must be able to successfully undergo a government investigation in order to obtain and maintain a security clearance (Secret; Tier 3).
• Professional and effective communication skills required, phone and email
• Must be extremely detail-oriented and focused on accuracy.

Physical Requirements

• Must be able to lift up to 15 pounds at times.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to navigate office facilities.

Benefits

• Short-Term and Long-Term Disability Insurance
• Health Insurance
• FSA Plan
• Life Insurance
• 401(k) Plan
• Vision Insurance
• Volunteer Time Off
• Dental Insurance
• Paid Time Off
• Paid Holidays

EEO POLICY STATEMENT

MediaCross is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

MediaCross will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)