Support Services Coordinator Jobs

Position Summary

The Support Services Coordinator assists with care management services and wellness programs for West Suburban Community Pantry.The Support Services Coordinator provides service to those in need with compassion, dignity, and respect. The Support Services Coordinator reports to the Director of Supportive Services.

Essential Job Functions

Follows the WSCP Care Manager protocol when following up with customers who have identified needs beyond food. This may include office time during pantry shopping hours, car-to-car outreach at partner sites, and checking the screening tool in the customer database.

Assists customers in care management services including public benefits applications and referrals to other organizations

Maintains documentation of customer contacts and services in customer database

Follows the WSCP Wellness Timeline when assisting with the planning of wellness programs. This may include promoting the program, purchasing giveaways, and prepping for the event.

Meets with community partners to provide customer outreach material and obtain partner brochures for customer availability and department resource list

Assists with surveying clients for feedback on care management services and wellness programs

Attends supervision meetings, staff meetings, and required trainings

Performs other duties as assigned by the Director of Supportive Services

Qualifications

Minimum of 2 years experience working in a non-profit setting, ideally with direct service experience

High school diploma or equivalent required; bachelor’s degree in social work or related field ideal

Bi-lingual preferred

Demonstrates essential interpersonal skills

Ability to manage multiple projects with attention to detail

Able to work independently after direction and training are received

Basic knowledge of various computer software programs