Supplemental Nutrition Assistance Program (Snap) Case Worker

The Department of Transitional Assistance (DTA) is seeking qualified individuals for the position of Supplemental Nutrition Assistance Program (SNAP) Case Worker. Our ideal candidates will provide exceptional customer service to all DTA clients, in an action-based “first available worker” model, that is consistent with DTA’s self-sufficiency mission. All selected candidates will demonstrate the ability to successfully navigate a fast-paced work environment.

Our selected candidates will be responsible for completing SNAP eligibility determination related activities, and helping clients access other services that could stabilize or improve the clients’ situation. They will execute case management and case maintenance activities for a statewide pool of SNAP clients on a daily basis.

Anticipated start date is January 14, 2024.Positions will eventually be hybrid; however selected candidates may be expected to participate in on site sessions during their initial training.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health care providers and other resources to support individuals and families as necessary.
• Perform all SNAP casework in an action-based “first available worker” process, through assigned queues.
• Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.
• Conduct interactive interviews; utilize the agency’s PC based eligibility system to obtain and verify client information.
• Prepare and deliver explanations of eligibility decisions.
• Assist clients with determination of initial and ongoing eligibility for transitional assistance programs and employment services.
• Ensure all assigned tasks are accurate and completed to the farthest point of completion.

Required Qualifications:

• Knowledge of interviewing techniques.
• Knowledge of basic mathematics.
• Knowledge of the social and economic problems of the diverse client population and the related impact on employability and self-sufficiency, for example, employment problems of minorities and the economically disadvantaged and behavioral problems which form barriers to employment.
• Knowledge of referral sources available for providing services to clients, including available community support and social services resources.
• Knowledge of the principles and correct usage of the English language involved in writing narratives, including grammar, spelling, sentence structure, word meaning and punctuation.

Preferred Qualifications

• Strong oral and written abilities to communicate with others, maintain accurate records, and use discretion in handling confidential information; ability to write concisely with a clear expression of thoughts and the development of ideas in logical sequence.
• Ability to establish and maintain harmonious working relationships with others in a team setting and function successfully in group situations.
• Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.
• Given the population served, bilingual or multilingual fluency preferred.
• Ability to understand persons from different ethnic, cultural and/or economic backgrounds and demonstrate empathy toward those with physical and/or emotional stress while maintaining a calm manner in stressful and/or emergency situations.
• Ability to use personal computer (PC) based systems and applications.
• Ability to gather information in accordance with established procedures, through questioning and observing individuals and by examining records and documents.
• Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Ability to work under adverse conditions.
• Ability to prioritize and organize several tasks.

TO APPLY:

Please upload both Resume and Cover Letter. First consideration will be given to those applicants that apply within the first 14 days.

About The Department of Transitional Assistance:

The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. The Department serves 1 in 9 people in the state with food and economic assistance and opportunities to find jobs and further their training. The Department's 1,600+ staff help clients by processing benefits, connecting clients with resources, ensuring programs are operating well, providing legal counsel, developing policy, and holding fair hearings.

Learn more about our services and programs visit: www.mass.gov/dta

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

For questions, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option #2.

• A Bachelor's or higher degree may be substituted for the required experience on the basis of two years of education for one year of experience.

• One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.