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Studio Manager Jobs
Company | OVME Aesthetics |
Address | Merrifield, VA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Personal Care Product Manufacturing |
Expires | 2023-06-03 |
Posted at | 11 months ago |
Department: Studio Team
- Manages and trains "studio" staff and maintains a level of expertise on all products offered by the company as well as competitive products and industry trends.
- Manages and promotes exceptional client experiences and focuses on customer satisfaction and service.
- Orders, manages and tracks all studio medical, office and product inventories. Generates inventory records and tracks invoices.
- Leads and participates in OVME events (parties) – both onsite and offsite.
- Functions in goal-oriented team – respects monthly goals and ultimately accountable for monthly and annual studio budgets (as defined by OVME's management team).
- Routinely coaches and trains subordinate team members.
- Direct Reports: Patient Care Coordinator, Advanced Aesthetic Injectors, Aestheticians.
- Responsible for ensuring all documents, waivers, and licenses are completed by state law.
- Responsible for on-boarding, termination and training of staff.
- Point of contact for all customer service issues related to products and services offered in studio.
- Maintains a happy healthy work environment and that promotes the OVME brand and culture.
- Plans and manages local market customer events in coordination with Director of Operations and local event coordinator.
- Manages local market "studio" operations including payment transactions, personnel scheduling, real-time personnel HR issues, studio resource planning, customer experience and studio aesthetics.
- Manages membership initiatives and offers insight into local market conditions, trends and other pertinent demographics that impact sales.
- Works directly with Chief Operating Officer to create ongoing staff coaching and education training plans.
- Respects OVME culture and values.
- Implements daily, weekly and monthly studio goals and assess employee performance.
- Medical CRM experience a plus
- Bachelor's degree preferred or comparable industry experience
- 2-5 years concentrated experience in medical aesthetics, laser treatments, injectables, and all other premium aesthetic services is preferred
- Exceptional written and verbal communication skills
- Strong organization skills and ability to multi-task in a fast-paced environment
- Ability to function independently with minimal supervision
- Social media management experience
- Self-starter and passion for learning
- Ability to thrive in a fast-paced, customer-service oriented collaborative team environment
- Ability to work well independently, in a team environment and with remote employees
- Team player mentality
- Extremely detail-oriented
- Strong sense of ownership and urgency
- Complimentary Services for all Team Members
- Medical, Dental, Vision 50/50 Primary
- Friends and Family Discount
- Team Member Referral Bonus
- 14 Days Paid Time Off
- 401k Employee Contribution
- Medical, Dental, Vision 25/75 Dependents
- Short Term Disability, AD&D, and Life Insurance 100% company paid
- 9 Paid Holidays
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