Summary

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Role Summary:

The Strategic Accounts Team (SAT) is responsible for delivering an exceptional experience to our top Distributors and Key Accounts by being a proactive solutions-oriented partner. Our smaller teams of dedicated and knowledgeable individuals work closely with customers to provide a concierge level of service.

The Strategic Distributor Expeditor works with all Distribution Centers to ensure orders are delivered as requested and in a timely manner to ensure high service levels are achieved. Reporting into the Supervisor of Customer Care, the Strategic Distributor Expeditor develops and provides order-related reports to strategic accounts, and works closely with teammates to manage the requests of their strategic accounts. The Strategic Distributor Expeditor also works with various internal functions to resolve requests.

This role provides flexibility to work a few days on site in Covington, GA and a few days remotely.

Essential Responsibilities:

• Develops, prepares, and communicates order data reporting to customers.
• Processes or manages orders for our top Distributors and Key Accounts received via phone, email, and EDI.
• Resolves requests for customer data and/or reporting not readily available.
• Provides primary phone and email support.
• Adheres to and ensures compliance with BD guidelines, protocols, and policies.
• Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.
• Provides primary phone and email support.
• Other duties may be assigned as required.
• Member of the Strategic Accounts Team (SAT), providing concierge customer service support to strategic accounts, collaborating with team in a virtual and on-site environment.

QUALIFICATIONS:

• College degree or 5+ years of experience customer service or medical industry.
• Demonstrated excellence in the continuous handling of meticulous detail.
• Ability to work with and maintain confidential information.
• Ability to multitask using dual monitors, while working in multiple systems.
• Strong interpersonal skills.
• Advanced in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook.
• Ability to work in a virtual environment providing support to a team.
• JDE, SAP or similar ERP experience desirable.
• Excellent organizational skills.
• Ability to resolve potentially stressful customer interactions.
• Clear communication skills (written and verbal).
• Experience working in a virtual team dynamic preferred.
• Excellent data entry, proofreading, and typing skills.
• Strong analytical skills and problem-solving ability – ability to break down complex problems into manageable components.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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