Store Support Supervisor (Customer Service, Front End Support) - Full Time

Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
Job Responsibilities

• Supervises and delegates tasks to Team Members.
• Consistently communicates and models WFM vision and goals.
• Provides timely, thorough, and thoughtful performance evaluations.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Ensures all necessary breaks are given.
• Resolves difficult customer situations.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
• Keeps all cases and shelves clean, well-stocked and properly rotated.
• Sets and achieves the highest standards of retail execution.
• Assists in training of new Team Members, utilizing learning checklists and training materials.
• Communicates team concerns to the Team Leader and Associate Team Leader.
• Communicates attendance issues or concerns to Team Leader and Store Leadership.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.

Job Skills

• Capable of teaching others in a positive and constructive manner.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrates advanced product knowledge, maintains awareness of new products.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.
• Advanced knowledge of regulatory and safety policies and procedures.
• Capable of teaching others in a positive and constructive manner.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Extensive knowledge of Store Support team procedures and policies.
• Product knowledge.

Experience

• 12+ months retail experience.

Physical Requirements / Working Conditions

• Exposure to temperatures: 90 degrees Fahrenheit.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• In an 8-hour work day: standing/walking 6-8 hours.
• Ability to work in a wet and cold environment.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
• Must be able to lift 50 pounds.
• Exposure to FDA approved cleaning chemicals.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.
The wage range for this position is $18.00 - $30.20 Hourly, commensurate with experience. Whole Foods Market offers “Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.