Store Director Jobs

Position: Store Director
Reports to: Head of Retail
Responsibilities:
Service, Culture & Environment:
• Be kind
• Be openminded
• Lead by example
• Work scheduled shifts
• Greet all customers with warmth & sincerity
• Create an environment of hospitality
•Handle all customer concerns in a proactive, positive manner.
• Create a safe, ethical & clean work environment for all customers and employees
• Build positive team relationships within your store and across the company.
• Demonstrate ownership & accountability.
• Exemplify Billy Reid Culture & the 5B’s
a) Be Welcoming
b) Be Hospitable
c) Be Curious
d) Be Knowledgeable
e) Be Thankful
Role Responsibilities
Implement all retail direction in stores including, but not limited to the following areas:
a) Selling Culture
b) Merch Guidelines
c) Markdowns & Promos
d) National & Local Events
• Utilize key reports to drive store actions on a daily/weekly/monthly/quarterly/annual scale.
• Create store schedule to support business needs
• Meet & Exceed sale plans by training, motivating, mentoring, and providing feedback to sale staff
• Improve conversion rate in store with a goal of a 1%-2% improvement year over year
• Attract, hire, develop and retain the best team to meet both short and long-term business goals.
• Set 1 on 1’s at the end of each pay period to discuss individual team performance and goals.
• Build a clientele driven business rooted in developing relationships to support repeat business.
• Ensure all stores are capturing, managing & following up with all customers profiles
• Ensure all employees Follow Up with their customers in a meaningful & timely manner.
• Maintain a keen awareness of the external market and competition.
• Support omni channel initiatives including but not limited to web order fulfillment and email opt in
• Support Marketing events and contribute to local collaborations.
• Ensure all administrative responsibilities are handled in an efficient & timely manner. (HR, FINANCE, INVENTORY PROCESSES)
• Continuously collaborate with Head of Store
• Experience & Inventory & Head of Visual to ensure roll out of key strategies
• Ensure store is operating in compliance with all Billy Reid policies
Key Market Store Director (Additional):
Key Qualifications:
• 3-5 years of retail store management experience, ideally with a bridge retail brand
• Proven performance driving top-line sales growth in multiple different roles
• Strong background of hiring and developing other leaders
• Strong leader, with a history of developing team members
• Ability to analyze key business metrics to identify performance opportunities
• Resiliency – ability to find alternative solutions
• Effective collaborator with peers and home office partners
• Strong verbal and written communication skills
• Ability to work evenings and weekends when appropriate
• Experience managing a P&L to support end of year profits
Key Competencies:
Business Ownership: Understands current business drivers, trends, the fashion industry, and organizational policies and procedures. You own your actions and take accountability
for the results that follow. Can easily adapt in the ever-changing ` retail environment and establishes organization and peer relationships. Ensures that our commitment to diversity, equity, and inclusion is reflected in our workplace culture.
Strategic Planning: You start at the finish line by aligning on shared objectives so that everyone knows where we are headed. Utilizes Business Knowledge to set stretch goals, develop actions plans and prioritize the needs of the business. Is future focused and goal oriented. Makes quality and timely decisions to improve business results. Clearly delegates ownership and responsibility to the team.
Building Effective Teams: Nurtures a progressive mindset that seeks out new ways of thinking and diverse perspectives. Develops diversified networks for recruitment and
consistently interviews potential candidates to build a strong external bench. Fosters open dialogue and encourages teamwork by providing a rewarding atmosphere where people
want to work.
Performance Management: Consistently evaluates operational systems and processes for
better ways to streamline and improve performance and productivity. Solicits feedback for
personal growth and regularly schedules performance conversations with the team.
Develop Direct Reports: Provides challenging and stretching tasks and assignments and holds frequent development discussions. Is aware of each direct report’s career goals and
constructs compelling development plans. Pushes direct reports to accept developmental moves. Will take direct reports who need work and is a people builder.