Stock Administrator Jobs

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People.

Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

WHO ARE WE LOOKING FOR

Valentino is looking for a Stock Administrator to support the sales team in our Bal Harbour Boutique. This role will support all After Sales functions and is integral in supporting the management and the operations team in providing timely and seamless after sales client experience.

Key Responsibilities:

Client Services:

• Provide high level of service to our clients
• Serve as a Brand Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Client Advisor or Senior Client Advisor

After Sales:

• Client communication – pricing, approval, timing, client pick up coordination
• Executing in house repairs (stud replacements & leather reconditioning)
• Create and Manage SAP complaints in portal
• Monogram requests
• Stock Damages – partner with vendor to fix damaged items received
• Responsible for full cycle after sales in location
• Communicate with third party vendors for all repairs
• Partner with after sales department in corporate
• Maintain and update all client repairs in SAP

Operations:

• Carry out any additional duties as assigned by store management
• Assist the stockroom team, to maintain the stockroom at all times, ensuring it is kept in an orderly manner and all products are correctly tagged and ticketed
• Assists and supports with preparing and planning for annual inventory audit
• Ensure effective support is in place for the sales floor, bringing products to and from the stockroom, enabling the sales team to deliver an enhanced brand experience
• Assist with the delivery of stock when needed, collecting altered garments for customers and transferring garments to other stores as required

Requirements:

• Excellent communication skills – verbal and written
• Must be a team player
• Flexible to retail hours
• Min 2 years of experience in a similar role, preferable in luxury retail
• Strong time management and follow through skills

HOW WE ARE

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.