Starbucks Manager - Year Round/Affordable Employee Housing Available!

Year Round

We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!

Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can’t wait to see you on the mountain!

Work, Play, Get Paid and Enjoy the Perks:

• Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
• Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face
• 401(k) plan (Available to any employee over the age of 18)
• 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
• 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
• 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers

Full Time - Year Round Position! This position qualifies for medical benefits, 401K, and many mountain and industry discounts and perks! Have a love of coffee? Enjoy creating the perfect cup of joe? Snowshoe Mountain Starbucks is seeking a manager to successfully lead a team of skilled baristas in creating and maintaining the world renown Starbucks Experience for our customers and partners. The store manager is required to regularly exercise discretion in managing the overall operation of the store including supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluation, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Resort Overview, Culture And Vision

Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.

OUR VALUES

Our organizational values describe our shared beliefs, the principles important to our organization; how we want to treat each other and our guests.

Integrity Performance Environment Fun Collaboration

Position Summary

This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluation, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Essential Duties

Leadership

• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
• Setting goals for the work group, developing organizational capability, and modeling how we work together:
• Manages with integrity, honesty and knowledge that promote the culture values and mission of Starbucks and Snowshoe.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep sore operating to standard and to set a positive example for the store team.
• Plans, identifies, communicates and delegates appropriate responsibilities and practices to store and partners to ensure smooth flow of operations.

Planning and Executions

• Developing strategic and operational plans for the work group, managing execution, and measuring results:
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.

Business Requirements

• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
• Solicits customer feedback and proactively researches local markets to understand customer and community needs.
• Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
• Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner and Asset Protection, Food and Beverage, Coffee and Retail Implementation departments.
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
• Providing functional expertise and executing functional responsibilities:

Partner Development & Team Building

• Ensures partners adhere to legal and operational compliance requirements.
• Providing partners with coaching, feedback and developmental opportunities and building effective teams:
• Ensures team members adhere to legal and operational compliance requirements.
• Actively manages store partners by regularly conducting performance assessments, providing feedback and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.
• Challenges and inspires partners to achieve business results.
• Challenges and inspires team members to achieve business results.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
• Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, cultural nuances, needs and concerns. Challenges and motivates partners to achieve business results.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

Qualifications, Knowledge, Skill And Ability Requirements

Basic Qualifications are objective, non-comparative, and relevant requirements essential to performing a role anywhere in the company. Examples include minimum educational requirement or specific degrees, certifications, minimum number of years of experience in a similar role with similar scope or level or responsibility, experience with core technology tools or platforms such as Microsoft Office.

• Organization and planning skills
• Ability to manage resources to ensure that established service levels are achieved at all times
• Team building skills
• Ability to communicate clearly and concisely, both orally and in writing
• Strong operational skills in a customer-service environment
• Ability to manage store operations independently
• Knowledge of customer service techniques
• Strong leadership skills, with the ability to coach and mentor others
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Knowledge or supervisory practices and procedures
• Ability to handle confidential and sensitive information
• Ability to plan and prioritize workload
• Strong problem-solving skills
• Interpersonal skills

Direct Experience

Education:

• College degree in business or a closely related field may be substitute for a portion of the required experience
• High School or GED

Experience:

• Supervision – 1 year
• Progressively responsible retail experience – 3 years
• Experience analyzing financial reports

LEADERSHIP

• Understands business complexities and assumes responsibility for driving change
• Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability
• Guides employees through periods of change, even during difficult times or in the face of hard business decisions
• Leads employees or teams of employees to achieve goals

ENGAGEMENT

• Demonstrates true passion for the job, the resort, and the company overall
• Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
• Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
• Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
• Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION

• Conducts regular one-on-one and departmental meetings to ensure a good flow of information
• Proficient in use of technology to include Excel, Word, the Internet, desktop publishing and database management software programs. Is able to learn quickly those applications not known.
• Responds to questions or requests in a timely manner
• Communicates clearly and appropriately - both orally and in writing
• Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
• All communication is down home and strives to improve upon a high level of guest service in a friendly manner

DELIVERY

• Meets or exceeds financial goals, budgets, forecasts
• Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
• Delivers highly accurate end-work product personally and through overseeing others
• Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
• Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectations
• Able to analyze numbers and draw conclusions from statistical information

FLEXIBILITY

• Adjusts budgets and reforecasts as needed across the year based on changing business needs
• Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
• Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
• Inspires a unified team through understanding was is required for successful, cooperative and fun team success

Travel Requirements

Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver’s Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Office Environment:

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Food Service Environment:

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Frequently required to climb or balance and taste or smell.
• Ability to wear personal protective equipment including but not limited to: non slip footwear and gloves.
• Regularly lift and/or move up to 40 pounds on a regular and continuing basis.
• Most work tasks are performed indoors. Temperature is moderate and controlled and the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
• Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length at a time over an average shift of 8 hours.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer