Sr Operations Manager, Support Services

Provides operational support to the Vice President of Operations. Serves as an operations manager with administrative responsibility and accountability for the development and direction of the business activities of the Operations Division within MedStar Washington Hospital Center. Monitors performance to ensure compliance with divisional strategic and operational goals and coordinates activities with directors, managers, MedStar corporate and others. The incumbent also develops, presents, and maintains analytical tools and reports based on output from the system, as it pertains to productivity, staff efficiency and system effectiveness. Assists in developing and executing strategic delivery plans within the Operations division for MedStar Washington Hospital Center.

Education

• Master's degree preferred
• Bachelor's degree in a relevant field required

Experience

• 3+ years of related experience to include working knowledge of various business unit operations, processes, and policies required
• Experience working effectively with physicians required

Knowledge, Skills, and Abilities

• Responsible for operational support of the overall planning, development, coordination, implementation, and management of the division of operations non-clinical projects.
• Prepares and analyzes reports and information for internal and external presentations.
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Computer skills in Word, PowerPoint, and Excel
• Demonstrated understanding of operational process, performance improvement mechanisms and data collection
• Participates in educational/professional development activities.
• Facilitates department performance improvement initiatives.
• Formulates, reviews, and assists in the revision of policies and procedures.
• Directs and conducts a wide variety of special projects and activities which may include preparing objective analyses, appraisals and recommendations and researching, collecting, and analyzing financial trends and statistics.
• Prepares and reviews financial and operational reports and analysis of support services departments for the Vice President of Operations.
• Scans the market environment for changes and advances that will impact on the services provided by MWHC, including developing new internal programs and initiatives based on identified needs, and work with department leaders to develop, coordinate and market these programs and initiatives.
• Works with departments to adopt and incorporate improvement initiatives, understands economic considerations, and works to support increased structure and accountability. Participates in the execution of long-term strategic delivery plans pertaining to cost, quality and customer service for departments.