Sr Operations Manager, 3Pl

Who We Are:

Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.

On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Role Summary:

This is a direct-hire role representing Saks.com in a 3PL site. The primary responsibility of the Sr. Manager, Operations is to provide leadership and direction of the 3PL including inbound, outbound, ICQA functions. Responsible for overall CPU performance of the 3PL business. This position is responsible for the overall productivity, performance, and accuracy of these areas of the operation in the 3PL.

Key Qualifications:

• 3-7 years of experience in fulfillment center operations with a minimum of 3 years of experience in a leadership capacity.
• Knowledge of WMS systems, RF technology, and Quality measurements & processes.
• Effectively interact in a team environment with senior leadership, peer group, and relate to and motivate an hourly and salaried associate team.
• Proficient with using MS Office/Google GSuite applications to process and present data.
• Demonstrated effective communication skills with all levels within the organization including employees, direct reports, cross-functional teams and executive leadership.
• Flexibility in working different shift schedules to include weekends.
• Must have experience building and managing labor plans to support the customer SLAs
• Bilingual (Spanish/English) preferred
• Knowledge of automated order fulfillment systems, e.g. tilt tray sortation, ASRS, pick-to-light, pack-to-light, carrousel, A-Frame, etc.
• BA /BS degree in a business-related field required, preferably in Supply Chain Management.
• Lean Six Sigma or Green Belt Certification a plus.

Role Description:

• Make recommendations and assist in formulation of departmental objectives, policies, and plans.
• Plan, examine, analyze and evaluate fulfillment center operations with respect to productivity standards, safety, and customer support.
• Mentor and develop manager and lead talent to build bench strength.
• Responsible for assisting in the creation and implementation of training programs for associates to include improving communication between departments and associate development of supervisory skills, interpersonal skills, and technical skills.
• Leverage Lean Six Sigma principles to identify and resolve operational problems, ensuring company standards are met and/or exceeded.
• Evaluate current procedures, determining opportunities for continuous improvement and implementing updated processes.
• Provide leadership to a team of Managers and Leads.

Your Life and Career at Saks:

• Benefits package for all eligible full-time employees (including medical, vision and dental).
• A culture that promotes a healthy, fulfilling work/life balance
• An amazing employee discount
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.

Thank you for your interest with Saks. We look forward to reviewing your application.

Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.