Sr Manager Sfdc & Go To Market Systems

Convera has embarked on a major business transformation journey to reimagine the customer experience in Financial Services and Salesforce will play a critical role in building the new Business Enablement Platform across global business functions. As the Senior Manager of SFDC/GTM Systems on the Product & Technology (P&T) team, you will be responsible for delivering and owning a new SFDC/GTM tech stack, data flows and integrations to critical systems, and the enterprise roadmap for SFDC partnering with GTM, Operations, and Engineering. We are looking for a hands-on strategic thinker who will build a team to execute a high visibility business transformation program using agile best practices.
You will be responsible for:

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and appexchange products, driving consensus on platform/app selection that is fit for purpose for business needs
• Partner with GTM and other leaders to define the systems architecture strategy to support rapid growth and scaling of our GTM teams including Marketing, Sales, Customer Success, Engineering, and Operations
• Articulate the benefits and risks to a solution’s feasibility and functionality
• Define mechanisms for prioritizing backlog capabilities with stakeholders, and resolving technical conflicts and dependencies
• Design and build the business systems & processes to help refine their day-to-day workflows and make the experience for end users seamless
• Recruit, onboard, and retain high-performing team members to own the new Business Enablement Platform being built on SFDC
• Own and operate a world-class tech stack to support our GTM teams while putting in place appropriate controls to reduce tech debt and vendor lock-in
• Ensure appropriate controls and documentation are followed to meet security and compliance requirements across all systems
• Manage vendor relationships and budget
• Product owner mentality with focus on usability and design
• Understand our go-to-market team’s needs
• Ability to work cross functionally across Product & Technology, GTM, and Operations to gain consensus from multiple stakeholders and lead major change efforts requiring cross functional leadership collaboration and conflict
• Use your deep expertise integrating Salesforce with data warehouses including S3/AWS, Snowflake, Mulesoft and in-house tools to create a scalable data model for the GTM team, ensuring the accuracy of data and reducing data silos and fragmentation, partnering with the Instrumentation (BI) and Data team
• Oversee data quality standards to ensure consistency and reliability across GTM platforms.
• Ensure proper documentation (i.e. architecture diagrams) of process flows between systems is maintained and implement/maintain connections between Salesforce and other business systems
• Able to see the big picture while also being hands-on and in the details
• Drive towards alignment on priorities, set deliverable expectations, and keep strong communication to your peers and stakeholders
• Provide detailed level of effort estimates for proposed solutions

You should apply if you have:

• Experience in leading agile transformation and related ceremonies (i.e. sprint grooming, PI planning, scrum of scrums, etc.) across multiple workstreams
• Experience with large scale transformation/modernization programs
• Experience with GTM platforms such as Pardot, Gainsight, Gong, Altify, Conga, and DocuSign
• Strong mentoring and leadership skills
• Experienced leading implementations of Salesforce and other GTM tools in a global organization
• Collaborative working style to be able to partner with technology and business stakeholders across the organization and influence technology decisions
• Experience with Salesforce.com and integrations to that platform
• Ability to understand and drive internal and external team members on delivery and execution of complex projects
• Experience in working across a geographically disbursed / remote organization
• Strong oral and written communications with excellent teamwork and interpersonal skills

Your qualifications would include:

• Experience with complex data migration programs
• Salesforce certifications
• Experience with IT service management tools (ex: ServiceNow) and incident response (ex: PagerDuty)
• Strong presentational skills including the ability to present technical topics to senior leadership
• Experience leading multiple workstreams including experience managing team efforts, processes, and technologies throughout the project lifecycle
• Vendor management and negotiation
• A strong track record of executing in a dynamic and fast-paced environment

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:

• 401 (K) Incentive Savings plan.
• Paid volunteering opportunities
• Supplemental Incentive Savings plan.
• Medical, Dental and Vision package.
• Unlimited Paid Time Off/Flexible Time Off
• Employee Discount program.
• Opportunity to earn an annual bonus
• Great career growth and development opportunities in a global organization
• Employee Assistance Program.
• Market competitive annual salary excluding bonus ($154,000 – $246,000)
• Work from home -remote

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.
Please contact us directly if you have any questions:
Recruiter –https://www.linkedin.com/in/selina-white-120b751a/
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