Spa Reception Attendant Jobs

Encanterra® Country Club

Encanterra features eighteen holes of golf, two Resort Clubs, multiple dining options, state-of-the-art health and fitness facilities, exceptional tennis and pickleball complexes, indoor and outdoor pools and a full-service Alvea Spa, which recently was named the state’s top Clubhouse Spa by Arizona Foothills magazine. Our weddings & events spaces are also among the best in the Queen Creek.

Where: Queen Creek, 45 minutes from downtown Phoenix & Scottsdale, Arizona

Pay: $15.85 per hour

Benefits:

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 60 days of service.

POSITION OVERVIEW:

The Spa Reception Attendant manages the front desk and provides exceptional customer service to members and guests. Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club. This position reports to the Spa & Fitness Manager.

KEY RESPONSIBILITIES:

• Handle cash and card transactions, ensure charges are accurate, and return correct change to guests.
• Maintain daily standard operating procedures for the opening
• Other duties and responsibilities may be assigned.
• Greet and welcome members and guests in an energetic and friendly fashion, according to BlueStar protocol, via phone or onsite. Respond to requests and direct calls to staff members and relay messages.
• Coordinate group appointments
• Assist with administrative projects, as requested.
• Schedule spa reservations.
• Sell retail products.
• Report maintenance and safety issues to the Spa & Fitness Manager or maintenance staff.
• Be aware of the daily Club calendar and become knowledgeable about facility services and programs to encourage members and guests to dine in the restaurants and participate in other spa, salon, and fitness services.
• Responsible for day of coordination of groups, including welcoming the group, assist with event details and specifics with the Food & Beverage team.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Teamwork
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Competitive Spirit
• Respect for the Individual
• Must be role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit
• Honesty and Integrity
• Able to work under pressure and balance multiple priorities and assignments.

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• Ability to add, subtract, multiply and divide; must be able to calculate discounts, and percentages
• High School diploma or equivalent preferred.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must have good time management, organizational, and follow-up skills.
• Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
• Knowledge of fitness, aquatics, salon, and spa standards a plus.
• One year related receptionist, customer service, or hospitality experience preferred.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• Computer literate.
• Desire to contribute to a productive work environment by maintaining a positive attitude with coworkers and the public.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• This position requires a flexible schedule to include evenings and weekends.
• Must be self-motivated, follow direction, and able to work independently with little supervision.

WORK ENVIRONMENT:

This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to hear, see, speak clearly and understand the speech of another person, sit, stand and walk (occasionally for an extended period), use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER