Spa Supervisor Jobs

THE FAENA CULTURE
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
Job Overview
Welcomes and share all programming, class schedule and spa calendar throughout the operation to ensure each guest have a customized spa experience. This position is responsible to constantly recognize service opportunities and areas of opportunity and improvement in the Spa Operations. Provide information and assistance to all guests, members, and visitors as well as to internal partners and operations. Set up coordinate and host all aspects of the programming experience.
Duties And Responsibilities

• Ensure that spa presentation and ambiance are impeccable
• Customize group spa experiences using our full range of unique offerings.
• Carry out daily briefings with the entire spa team, communicating guest information, hotel news and revenue targets.
• Responsible for Opening/Closing procedures when on duty
• Continuously improves service levels through spa reception team training in consultative booking of services and experiences, Forbes standards and service protocols, phone etiquette and service, spa booking software efficiency and spa protocols.
• Inform the relevant department head of any complaints or issues regarding the Spa's facility, taking action or recommending amendments if necessary.
• Attend hotel morning meetings, taking up to date revenue figures from the spa, communicating the day's business, guests, and any relevant activities to other department heads.
• Carry out
• Lead by example to create a unique, customized, and magical spa service experience for each guest
• Support retail sales with thorough product knowledge and supportive service, leading by example and providing ongoing training and support for the team.
• Support prompt and efficient guest service by overseeing voice and email responses.

SALES & REVENUE MANAGEMENT

• Drive revenue of treatments and spa programs through ensuring effective scheduling and yield management.
• Ensure correct billing procedures and reconciliation of funds on reception at the close of each shift and at the end of the day's work.
• Maximize sales by driving up selling and cross sales by the Reservations Team.
• Play an active role in creating new initiatives in retail/booking incentives and cross selling promotions.
• Liaise with other hotel departments to maximize revenue opportunities.
• Strive to exceed personal and team sales targets and objectives as set by the Spa Director/Manager.
• Assist the Treatment Manager where required, to produce monthly statistical reports to identify business and revenue opportunities.
• Responsible for maintaining an effective retail stock control system including monthly inventory and placing orders to par level. Monitor theft activity as part of this process.
• Ensure turn away business and repeat guests are accurately tracked by the Spa Reception team through the Spa Software.

GUEST RELATIONS

• Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.
• Ensure Spa Sales & Reservationists regularly record guest preferences, accurately updating guest profiles.
• Conduct spa tours for VIPs, journalists and prospective Rose members. Act as an Ambassador for the spa at all times.
• Be a constant presence at the spa reception taking regular walk rounds of all spa areas, ensuring interaction with guests and members.
• Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardized. Record any grievances and follow up accordingly, communicating with the Spa Director/Manager at all times.

PERSONNEL MANAGEMENT

• Conduct effective orientations and ongoing training for all Spa Receptionists and Attendants.
• Hold monthly meetings with Spa Reception and Attendant Team to communicate, motivate and be aware of staff needs.
• Responsible for creating and maintaining staff schedules for Spa Reception and Attendant team according to business demands, ensuring adequate cover at all times.
• Responsible for the recruitment, induction, training, development, performance appraisals and discipline of all Spa Receptionists and Attendants, under the supervision of and in communication with the Assistant Spa Director.
• Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible.

OPERATIONS/GENERAL

• Support the spa reservations operation and maximize revenue opportunities and guest relations by undertaking reception and reservation duties as part of daily responsibilities.
• Regularly update manuals and workbooks to ensure that all operational procedures are carried out in the prescribed manner.
• Work a flexible schedule, including evening, early and weekend shifts .
• Ensure that the spa and reception area is well merchandised, clean and free of clutter.
• Demonstrate a professional demeanor at all times, particularly with regard to punctuality, appearance and general manner.

HEALTH & SAFETY

• Regularly update training for Spa Reception and Attendants on Health and Safety Policy and ensure it is adhered to.
• Ensure that a high standard of cleanliness and hygiene is maintained throughout the facility at all times