Spa Manager - Wilde Haven Spa

Join the 30-year-old Company; turned Start-Up, making waves in Hospitality!

With Home Offices in Los Angeles + Waikiki, Springboard Hospitality has reinvented itself from a successful 30-year legacy in small-scale hospitality management with a focus on 150 rooms or less to launch its next 30 years (and beyond) as the leader in independent + branded lifestyle hotels.

Be a part of our diverse team where we value innovative thinkers from diverse experience that help define a new intersection of bold ideas & problem solvers.

With properties in now 11 U.S. states, Springboard Hospitality is known for seamlessly navigating vital asset operations, from marketing management and human resources to revenue generation, food and beverage, and more. Collectively we emphasize the importance of progressive innovation as an integral component to our success.

We believe that we have untapped potential to create innovative hotel experiences for our guests, colleagues and owners. We promote work environments where individuality is recognized and encouraged to put forth our best selves each & every day. We have identified five key pillars that encompass our company’s vision and culture. These five pillars are…

PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE

SPA MANAGER, WILDE HAVEN SPA

Empathy is second nature to you! You are emotionally mature and a level-headed leader who has the temperament to deal with unpredictability.

You know the latest trends of the spa world and can sell them. You’re always ahead of the competition!

Your drive to be the best is contagious; your team looks up to you!

If you find nodding to the above, you may be the right person for a Spa Manager. We want you to join us!

Here’s what the job would look like:

The primary purpose of the Spa Manager is to assist the Spa Director to oversee the daily business operations of the spa, as well as recruit and train associates, and provide guests with excellent service.

Here are your responsibilities:
The Spa Manager will be tasked with the following duties, responsibilities, and assignments:

• Ensure that all staff (licensed and non-licensed) follows Standards of Procedures, Service Standards, and all other guidelines.
• Work with Spa Director and hotel sales department to secure group business that will utilize spa services.
• Hire and schedule staff, schedule departmental meetings, schedule continuing education opportunities for all licensed staff members.

• Order products and supplies for spa and maintain inventory of all professional and retail items.
• Complete monthly P&L reports, work with Director in preparing annual budget.

• All other work as required to complete the primary purpose of the position.
• Control revenue and expenditures; and
• Maintain reports for Spa Gift Certificates.
• Assist with advertising and promotion of Spa to guests and the community.
• Ensure compliance with all OLS Hotels & Resorts, dba Springboard Hospitality (Springboard), policies and procedures that relate to the Spa, as well as local, state, and federal laws and regulations.
• Assist Spa Director in hiring, training, supervise, develop, discipline and counsel all spa team members according to Springboard policies and procedures

You may be assigned these:

• The percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• Participate in the development of the annual budget; develop short and long term financial operating plans

• Attend mandatory meetings including divisional meetings, executive meetings, staff meetings, etc.

• Participate in Manager on Duty coverage program, which may require occasional weekend stay overs

• Participate in community public relations for the hotel.

• Operate traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.

• Perform general cleaning tasks to adhere to health and safety standards.

• Perform in the capacity of any position supervised.

• Keep work area clean and organized.

• Complete other duties as assigned by the General Manager.

• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.

Qualifications:
Required Prior Experience:

• One (1) year supervisory experience
• Minimum two (2) years spa or salon experience

Preferred Education:
Bachelor's Degree in Business, Management or related field; OR equivalent combination of education and experience.
Required Technology: Experience with Microsoft Word and Excel.

Competencies:
BUSINESS ACUMEN
Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
CUSTOMER FOCUS
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
DRIVE FOR RESULTS
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
In addition to competitive compensation packages, Springboard Hospitality offers competitive benefits packages; 401k; tuition reimbursement; discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven every day to make Springboard Hospitality a great place to work and grow. Come grow with us!
OLS Hotels & Resorts, dba Springboard Hospitality is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos. Mantenemos un ambiente libre de Drogas.