Showroom Manager - King Of Prussia

Description

ABOUT THE ROLE:

Indochino is looking for a talented apparel retail leader to head up our new Showroom in King of Prussia. As the Showroom Manager, you will manage all areas of the showroom operation to ensure the business is set up for sustainable financial growth. You will provide mentorship and leadership to the King of Prussia Showroom team in delivering exceptional experience to our customers.

• Responsible for the overall metrics and results for a single location
• Solve problems with initiative, by asking questions, and creating winning results through a combination of proactive and analytic behavior. Be an entrepreneur!
• Assist marketing with any events or additional customer activity that may take place in the showroom
• Manage existing customer relationships and outreach in the market for post purchase follow up and care
• Own, manage, and elevate new customer appointments numbers through partnerships with marketing team.
• Ensure that product is merchandised to give clients a great Indochino experience and to maximize both AOV and conversion, and
• Strive to increase High-Value client base
• Manage all High-Value (VIP) clients in the market and build strong lasting relationships on behalf of Indochino
• Help scale successive retail efforts by sharing best practices
• Lead, mentor and manage all showroom staff, or Indochino staff who assist in showroom
• Manage business-vendor relationship with local tailor
• Work directly with Customer Service to improve customer experience, and relay information and feedback to increase efficiencies
• Communicate any product or merchandise needs or opportunities
• Represent Indochino at local events with local PR
• Manage, monitor and execute customer appointments
• Bring forward new ideas, initiatives, and improvements of existing functions and truly control the showroom business
• Responsible for the maintenance of in-store head account, payroll management and human resources

About You

In addition to being results oriented, you understand what it means and have the know-how to provide customers with exceptional experience. You lead by example and have brought teams to success through clear and consistent leadership, empowerment and encouragement. In addition, you also possess the following qualities:

• Strong leadership and people management skills
• Comfortable and confident in making business-critical decisions
• Strong proficiency in Excel & other MS Office programs
• Sales and metric driven
• Must be a self starter with strong solution-oriented thought process
• Ability to recognize and react to changing work demands
• Strong proficiency in IOS based programs and products
• Keen understanding of menswear products, fit, and fit process
• Fashion-conscious and service-oriented
• Ability to execute on timelines and expectations autonomously
• Excellent written and verbal communication skills
• Must be able to multitask & manage time independently
• Confidence in your ability to network
• Ability to remain calm under pressure and lead a team during high energy situations
• Have a connection with the market that lends itself to creating future business and developing local brand awareness

WHY YOU SHOULD WORK AT INDOCHINO

• We truly collaborate. You will work and partner with a variety of different teams from merchandising, technology, operations and anything in between
• Your co-workers will be outstanding. The people here are terrific; we are continually learning from one another
• We are shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up) you’ll fit right in.
• Ground floor opportunity: influence the strategic and operational direction of Indochino’s growing retail department

If this sounds like something you’d love to do, and you know you’re the person for us, visit our careers page, tell us a bit about yourself, we’d love to hear from you!